Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Resolution Specialist, Contact Center - DS (Medical Referral Specialist - Tampa, FL)
- Location TAMPA, FL
- Career Area Business Operations
- Job Function Business Services
- Employment Type Regular/Permanent
- Position Type Hourly
- Requisition WD1706560
What you'll do at
What you'll do...
Who our team is…
Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team’s goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.
What you will do…
The referral specialist is responsible for referral operations at assigned Walmart Health Centers including processing external referrals. The referral specialist will act as a liaison between Health Centers, health plans, external providers, and patients to process incoming referrals in a timely manner.
- 2 years of experience in a medical office or similar setting
- 1 year of call center experience
- MS suite proficient
- Critical thinking; able to work alone and be self-directed.
- Ability to be empathetic.
- EPIC experience
- Medical Referral experience
- Experience working in a high-volume call center setting.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years' experience in retail, merchandise, customer support, contact center, or a related field.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Associate’s degree in Business Administration, Retail Merchandising, or related field OR 1 year's experience in business management, merchandising, or a related field., Identifying, evaluating, and resolving customer service or supply chain process gaps
Primary Location...19910 BRUCE B DOWNS BLVD, TAMPA, FL 33647-2446, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth