Manager II, Operations, Ecomm - Driver Experience ...

Manager II, Operations, Ecomm - Driver Experience Content - Instructional Design

  • Location SAN BRUNO, CA
  • Career Area Business Operations
  • Job Function Business Operations
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1665731

What you'll do at

Position Summary...

What you'll do...

The team you’ll get to join:

On the Driver Experience team, we’re focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience – empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you’ll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams’ goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

Where you’ll help:

As an Instructional Designer you will focus on creating and continuously improving upon driver learning resource content by using an array of creative approaches based in adult learning theory and science. Through your content design you will enable sustainable contact reduction, improved support KPI’s and improved driver retention. You should be committed to synthesizing actionable insights, collective learnings, driver feedback, user research, and your best practices into compelling and engaging learning content. Your role is to stimulate change in driver engagement in ways that promote knowledge retention, all while creating a continuous learning environment.

You’ll be responsible for collaborating with cross-functional partners to develop all text and media-based content from conception to completion. You will also leverage your project management skills to maintain, report, and track the status of all content in development and ensure it is delivered on time to support initiatives.

You will also be responsible for strategizing content design and development features, while working closely with internal and external content partners supporting the DX Content team.  

Minimum Experience & Skills:

  • Flexibility and Adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.
  • Creativity and Innovation: An ability to think outside the box and come up with new and innovative solutions to learning and development challenges. This includes staying informed about the latest developments in learning and instructional design practices and trends.
  • Ability to thrive in a fast-paced and ambiguous environment.
  • +2 years of experience designing and developing engaging, impactful, and inclusive learning content leveraging adult learning theories and instructional design models (like Addie, SAM, etc.)
  • +2 years of experience using eLearning authoring and web content tools to build learning experiences that include animated videos, graphics and images, and text-based content (knowledge of Articulate 360 and WordPress desired).
  • + 2 years of motion and visual design, and gif animation of preferred (knowledge of Figma desired)
  • +2 years of program or project management experience.
  • Bachelor’s degree in Instructional Design or a related field.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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