Manager II, Operations, Ecomm, Delivery Experience

Manager II, Operations, Ecomm, Delivery Experience

  • Location SAN BRUNO, CA
  • Career Area Business Operations
  • Job Function Business Operations
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1664638

What you'll do at

Position Summary...

What you'll do...

The Manager II on the Customer Delivery Experience team for On-demand Delivery is a critical role that leverages one’s natural curiosity and inventive problem-solving talents to pursue some of the biggest opportunities at Walmart. In this role you will drive strategic initiatives end to end, from root cause analysis to ideation and implementation. You will partner with cross-functional leads (business, product, legal, engineering) to drive additional value to our customers and support our bottom line while we rapidly scale and expand.  


On-demand Delivery works on fulfilling customer demand for everything in the store at the comfort of their homes. We want our customers to have every option available to shop for their needs wherever, whenever, and however they want to.   


As the biggest player in the game, Walmart trusts its associates to innovate the future of shopping and create forward-looking experiences that continue to delight its customers. If you are motivated by complex, purposeful challenges the Manager II, Customer Delivery Experience role at Walmart could be the fit you’ve been looking for.  


You’ll sweep us off our feet if:  

  • You are comfortable with working in a fast-paced startup like environment with day-to-day ambiguity.  

  • You want to design strategies that makes tangible impact to the customer experience  

  • You have a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities for our company.  

  • You have exhaustive knowledge of data analysis to solving real-world problems faced by our company and finding opportunities for improvement across multiple projects, teams, and business units.  

  • You are an excel ninja, who enjoys building complex models in excel to support business processes and decisions.   

  • You’re structured in your thought process and have strong problem-solving skills.  

  • You can tell a story with data to convince stakeholders of a decision. 

  • You’ve shown an ability to build relationships and influence without authority.  

  • You’re motivated to grow and build your career at Fortune 1 company.  


You’ll make an impact by:  

  • Coupling analytics, strategy, and implementation to pursue opportunities that enable an even better customer experience.  

  • Leading high visibility, cross-functional strategic initiatives with ease.

  • Designing and build new operational processes to address business issues.  

  • Building and managing relationships with key partners that power the business forward.  

  • Overseeing the design and delivery of reports and insights that analyzing business functions and key operations and performance metrics.  

  • Communicating results and business impacts of insight initiatives to stakeholders within the team.   

  • Promoting team culture by engaging in activities that support company values, culture, diversity, learning and development.  


What you will need:  

  • Strong problem solving, quantitative and analytical abilities.  

  • Strong ability to plan and execute numerous processes and projects simultaneously.  

  • Excellent communication and collaboration skills.  

  • Strong Excel skills, ability to build frameworks involving multiple data sources.

  • Experience with data tools: Tableau, SQL 


Preferred qualifications:   

  • 3 – 6 years of experience in areas of business strategy, management consulting at a top-tier firm, or the like  

  • 2 years of experience in a position executing operational processes in excel or any data analytics tools.  

  • Strong quantitative skills and a penchant for analytics  

  • MBA or similar master’s degree (but not required 

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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