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(USA) Merchandising Lead
- Location GASTONIA, NC
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type Regular/Permanent
- Position Type Hourly
- Requisition WD1663750
What you'll do at
What you'll do...
Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service
technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the
company's products and services.
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales
floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing
damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing
fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to
company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company
policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Must be 18 years of age or older.
6 months retail experience AND 6 months customer service experience.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Primary Location...3540 E FRANKLIN BLVD, GASTONIA, NC 28056-6297, United States of America
About Sam's Club
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Free Membership and discounts in fresh produce
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Paid education assistance with college degrees through our Live Better U program
- Parental Leave
- Pay during military service
- Paid time off - to include vacation, sick leave and parental leave
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth