Systems and Infrastructure Engineer III

Position Summary...

What you'll do...

About Team: GTP - Collaboration Tools

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers. The GTP - Collaboration Tools Engineering Team provides a platform for Walmart global technology teams to plan, track and collaborate, and tools for executives to make decisions about resourcing and product roadmaps on a large scale. We leverage industry-standard tools like Jira and Confluence, and we build our own custom web tools, data and reporting to empower management decision-making.

 

What you'll do:

-Provide the world's best collaboration tool experience through customized Jira and Confluence Data Center instances  

-Solve unique technical challenges with one of the largest instances of Atlassian tools

-Design, implement, and standardize Jira and Confluence customization at scale through systems/infrastructure, DevOps, and SRE best practices 

-Become a SME for Jira Software, Jira Service Desk, and Confluence and participate in all technical aspects of Systems/Infrastructure, DevOps, and SRE 

- Perform yearly upgrades of Confluence and Jira (including plugins)  

- Monitor Confluence and Jira and provide 99.9% uptime using tools such as Grafana, Telegraf, Splunk, Dynatrace or other APM tools, and Prometheus.  Respond to application incidents due to performance or availability, provide root cause analysis, and create problem resolution plans and implementation of those plans

- Work on complex projects involving Confluence/Jira including integrations with other tools 

- Ability to analyze the application and systems/infrastructure to make improvements in the entire stack through automation, application improvements, vendor resolution, and/or infrastructure design. 

- Implement High Availability and Disaster Recovery best practices 

- Implement and renew certificates and service account passwords  

- Implement new enhancements in the tools at scale 

- Collaborate with other Systems and Infrastructure engineers to manage large on-prem instances Jira and Confluence 

Skillsets required:   

- Bachelor's degree in computer science, electrical engineering, or other related technical field with >4 years of experience  

- Jira Software, Jira ServiceDesk, and Confluence (on-prem) analysis, administration, installation and upgrades including plugins 

- Administration and creation of workflows, custom fields, permission schemes, notification schemes, screen schemes, project creation, and user management  

- Experience with Scriptrunner, Groovy scripting, Shell, PowerShell, Python and other scripting languages to automate functions within Jira and Confluence within the tool or infrastructure

- End user support for Jira and Confluence including how-to documents, best practices, incident/bug response and remediation  

- Ability to work with Atlassian and Plugin Vendors to resolve incidents and user issues  

- Ability to analyze and approve custom API integration requests for Jira and Confluence   

-Ability to write custom JQL and SQL for reporting of data and troubleshooting issues  

- Experience with analyzing logs and Linux commands as a power user 

- Cloud concepts: Infrastructure as code, private/public cloud, Concepts and Infrastructure design for web applications  

- Understanding of database (MS SQL and Azure SQL), network, firewall, block storage mount concepts - ability to direct and work with those areas for end-to-end app solution  

- Ability to work closely and communicate effectively (written and verbal) with Jira/Confluence Product owners and other systems and automation engineers on the team, and customers 

- Participate in an on-call rotation, triaging application incidents and customer escalations  

- Maintenance, Operational troubleshooting, monitoring and tuning for Jira or Confluence health (system and application level) or other Java applications 

- Experience with ITIL (Change, Incident, and Problem Management)  

- Ability to manage projects end to end, set own schedule and track, build and implement repeatable test plans  

- Coordinate activities with Infrastructure and Platform Teams for maintenance tasks  

Preferred skills:   

- Linux Administration  

- Automation of repetitive tasks or application solutions 

- Experience with test case management tools and Portfolio tools in Jira   

- Ability to perform upgrades of Jira and Confluence  

- Ability to deal with ambiguous and changing requirements 

- Ability to troubleshoot issues in the application, systems, or infrastructure 

- HA/DR design, implementation, and automation 

- Understanding of Active Directory concepts 

- Ability to influence and follow up on requests for cross-functional teams 

- Manage and lead others within team as well as cross-functional resources 

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 2 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area

Primary Location...

603 MUNGER AVE STE 400, DALLAS, TX 75202, United States of America