Specialist, Human Resources-Data Services Escalations

Position Summary...

What you'll do...

Provides a heightened level of customer experience via direct customer outreach, sense of urgency, critical thinking, quality research and investigation, and root cause analysis.

• Supporting transactional work for Executives, HR Business Partners and associates

• Strong customer care/service skills, consultant mindset, communication, research and resolution

• The ability to work independently and involve necessary teams when appropriate

• Continually increase Workday software knowledge and skills

• Strong partnership with tech; understanding the tech landscape and language

• Advanced knowledge of non-Workday processes (access issues, SAP, GAIN, ATPS and other downstream systems and processes)

Performs Workday operational data transaction support functions.

Supports business operations by establishing and monitoring timelines and resources for projects; tracking projects and initiatives; reporting project status to business unit leadership; completing audits and reporting results; following up on deliverables; developing and updating project scorecards; monitoring human resource processes and identifying improvement opportunities; filtering, addressing, and escalating associate concerns; leading and coordinating training sessions; mentoring and providing guidance to other team members.

Supports human resource and business data analysis and management by collaborating with internal, cross-functional partners to identify, collect, and analyze data; escalating risks and concerns; compiling data for reports and presentations; making data-driven recommendations; utilizing SharePoint and other collaborative tools; creating and maintaining reports, reporting tools, and templates; and maintaining information security and confidentiality.

Provides and supports the implementation of Workday solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans.

Demonstrates up-to-date Workday expertise and applies this to the development, execution, and improvement of transactions, action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Live our Values

Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership - Is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Deliver for the Customer

Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Focus on our Associates

Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with

impact to a range of audiences; and demonstrates energy and positivity for own work.

Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’ contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...