Senior Quality Assurance Specialist - Health and W...

Position Summary...

What you'll do...

We are hiring a Senior Quality Assurance Specialist in Orlando, FL for our Central Fill team. You will need to be registered with the state of Florida and be nationally certified as a Pharmacy Technician (CPhT).

Schedule: 1st Shift Monday thru Friday (must be flexible)

Minimum Qualifications:

• 1 year of experience as a Technician

• Must be PTCB or NHA Certified

Job Duties:

• Develop consistent customer service delivery by performing quality audits. You will be responsible for delivering feedback to agents and managers on success areas and improvement opportunities. Analyzes key quality drivers and creates and evaluates quality reports. Recommends changes to improve quality control processes and customer satisfaction. Reports feedback to management and identifies training.

• Communicates findings to stakeholders and customers by providing documents and work papers. Identifies process errors and determines solutions.

• Provides recommendations to stakeholders regarding necessary training support. Updates training documentation. Ensures solutions are implemented.

• Executes quality assurance processes by evaluating quality review processes and identifying areas of opportunity. Develops and drives process changes. Assesses the utilization and effectiveness of quality assurance programs. Evaluates service-level data to determine behavioral gaps and training needs. Collaborates with key stakeholders in order to develop action plans to improve agent service levels.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

 

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

 

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

 

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Pharmacy Technician certification (PTCB or ASHP).
Pharmacy Technician registration (from board of pharmacy in applicable state).
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious
accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Assessing training programs and customer service levels in a production, sales, or customer service environment., Lead pharmacy technician, Providing performance feedback or on-the-job training, Walmart Retail Pharmacy (Pharmacy Only)

Primary Location...

, PARKSOUTH E SUITE 100 ORLANDO, FL 32837-0000, United States of America