Position Summary...

What you'll do...

Live our Values: We are looking for candidates committed to Walmart values and culture, including:

• Walmart Culture Champion: Holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance.
• Servant Leadership:  Is consistently humble, self-aware, honest, and transparent.
• Embrace Change: Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Customer Focus: Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
• Strategic Thinking: Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
• Diversity, Equity & Inclusion: Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
• Collaboration & Influence:  Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
  impact to a range of audiences; and demonstrates energy and positivity for own work.
• Talent Management: Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’ contributions and accomplishments.

What you'll do:

• Participates in teams in building performance and controls by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Ensures customer and associate safety, while minimizing service costs, for problems by conducting diagnostic techniques; providing proactive solutions to problems; applying programming methods; implementing solutions; and following up to ensure effectiveness of solutions.
• Performs special or unique programming projects to building controls systems by adapting or changing the building controls strategies; identifying and responding to trends with alarms, defrosts, and work orders; identifying and responding to manufacturer recalls; programming daylight harvesting; and ensuring sustainability initiatives and energy reductions are achieved based on programming changes.
• Completes work assignments and priorities in Building Performance and Controls by using policies, data, and resources; collaborating with Managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

As a Specialist, Building Controls you will:

• Ensures customer and associate safety and comfort, while minimizing service costs, for complex problems by conducting diagnostic techniques; providing proactive solutions to problems; applying advanced programming methods; implementing solutions; and following up to ensure effectiveness of solutions.
• Performs special or unique programming projects to building controls systems by adapting or changing the building controls strategies; identifying and responding to trends with alarms, defrosts, and work orders; identifying and responding to manufacturer recalls; programming daylight harvesting; and ensuring sustainability initiatives and energy reductions are achieved based on programming changes.
• Collaborates with teams in building performance and controls by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Preferred Qualifications:

• Excellent communication skills
• Tech savvy with the aptitude to quickly learn and apply new software skills
• Ability to work with limited supervision
• Previous contact center experience
• Ability to deliver best in class customer service

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...