Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
- Location CARROLLTON, TX
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type Regular/Permanent
- Position Type Hourly
- Requisition WD1644715
What you'll do at 
Position Summary...
What you'll do...
Who we are…
Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team’s goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.
What you’ll do...
As a Resolution Specialist III, you will execute special projects for the central services department for Walmart Health by collaborating with leadership on project requirements.
The responsibilities involve engaging prospective and existing patients through telephone interactions, guiding scheduling, and managing outbound calls (minimum 60+ daily), prioritizing worklists, ensuring timely patient callbacks and reminders, and documenting patient interactions meticulously.
Minimum Qualifications:
- 2 years of experience making outbound calls at a high volume
- 1 year of experience with Medicare Advantage Enrollment (AEP, OEP and SEP); Population Health or Value Based Care
- MS suite proficient
- Critical thinking; able to work alone and be self-directed.
- Ability to be empathetic.
- Negotiation skills
- Problem-solution oriented.
Preferred Qualifications:
- Organized and with strong communication skills written and verbally.
- Data entry experience
- Experienced with EPIC & Salesforce software
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years' experience in retail, merchandise, customer support, contact center, or a related field.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Associate’s degree in Business Administration, Retail Merchandising, or related field OR 1 year's experience in business management, merchandising, or a related field., Identifying, evaluating, and resolving customer service or supply chain process gapsPrimary Location...
1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of AmericaAbout Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth