IT Systems Analyst II, Technology Support - Health...

Position Summary...

What you'll do...

Traveling is required!!!

IT Systems Analyst needed for the Orlando market in Florida to answers systems issues by…

• providing technical support

• troubleshooting systems issues

• collaborating with stakeholders to determine root cause of systems issues

• communicating systems issues and resolutions to management.

Assists in technical support and maintenance by…

• planning and executing scheduled maintenance upgrades

• talking to clients and users to determine the nature of any problems they encounter

• responding to breakdowns

• installing and configuring computer hardware, software, systems, networks, printers and scanners; and maintaining records of software licenses.

Resolves technical support issues related to applications by…

• coordinating service on telephones as needed

• identifying equipment needs

• reporting hardware needs.

Provides technical support for functional areas by…

• researching and troubleshooting technical issues related to web-based applications and the intranet

• identifying solutions to issues related to web-based applications and the intranet

• enlisting support of divisions as needed.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by…

• providing expert advice and guidance to others in the application of information and best practices

• supporting and aligning efforts to meet customer and business needs

• building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by…

• building relationships and partnerships with key stakeholders

• identifying business needs

• determining and carrying out necessary processes and practices

• monitoring progress and results

• recognizing and capitalizing on improvement opportunities

• adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by…

• incorporating these into the development and implementation of business plans

• using the Open Door Policy

• demonstrating and assisting others with how to apply these in executing business processes and practices.

#LI-MW3

Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
 

Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
 

Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
 

Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
 

Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
 

Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
 

Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
 

Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
 

Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...