Staff Software Engineer - Support Lead

Staff Software Engineer - Support Lead

  • Location SUNNYVALE, CA
  • Career Area Software Development and Engineering
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1295973

What you'll do at

Position Summary...

What you'll do...

Staff Software Engineer

Position Summary

We are looking for an experienced software engineer in support lead role in New Business Ventures area. You will be a hands-on self-starter with extraordinary troubleshooting skills and a passion for fixing issues raised by CCA agents, customers, and our stakeholders. As part of a broader unified team, you will have an unparalleled opportunity to impact our product and millions of customers in the newly launched eComm business.

What you'll do

  • Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies);researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate’s domain.

  • Manages small to large-sized complex projects by reviewing project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs.

  • Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation.
  • Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
  • Models’ compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do

  • Experience supporting large scale, highly available, production environment applications.

  • Solid understanding of Cloud and operations concepts. Ability to understand customer issues and resolve them.

  • Experience in monitoring and troubleshooting enterprise systems and applications.

  • Experience in supporting eComm applications is a huge plus.

  • Cognizant of tools for CI/CD, observability, service mesh, and transparent integration with existing services such as GSLB.

  • Knowledge on dashboarding, monitoring, alerting and automation of alert resolution.

  • Possess practical Linux systems administration skills in a Cloud or Virtualized environment.

  • Strong problem solving, analytical, decision-making, communication, and interpersonal skills, and should be a team player.

Qualifications

  • 5+ years’ experience in software development

  • Experience interacting with your business and product partners to gather the right requirements

  • Demonstrated experience in delivering software using Agile methodologies

  • Effective communication skills, both written and verbal

Preferred Qualifications

  • Bachelor’s degree in Computer Science or related field.

  • Experience working with teams across multiple locations. Distributed office working experience with a US headquarters.

  • Experience supporting large scale, highly available, production environment applications.

  • Solid understanding of Cloud and operations concepts. Ability to understand customer issues and resolve them.

  • Cognizant of tools for CI/CD, observability, service mesh, and transparent integration with existing services such as GSLB.

  • Possess practical Linux systems administration skills in a Cloud or Virtualized environment.

  • Strong problem solving, analytical, decision-making, communication, and interpersonal skills, and should be a team player.

  • The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

About Walmart Global Tech

Imagine working where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make epic impact and are leading the next retail disruption. People are why we innovate, and people power our innovations.

We're Primarily Virtual

We use a hybrid way of working that is primarily virtual, while remaining near the locations Global Tech calls home. This approach has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Of course, being together in person is an important part of our culture and shared success. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. Most of our team will make this permanent transition to our hybrid way of working as our new normal. Our U.S. hubs are: Austin, TX; Bentonville AR; Carlsbad, CA; Charlotte, NC; Dallas, TX, Hoboken, NJ; Portland, OR; Reston, VA; Seattle, WA and Sunnyvale, CA

Who We Are

Join Walmart and your work could help approximately 220 global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. Our mission spreads far beyond the walls of our stores. Here at the world's leading retailer, you can make career defining accomplishments, learn new skills, gain experience from virtually every industry, and leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Discover why we are a world leader in technology, diversity and inclusion, sustainability, and community involvement. careers.walmart.com.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

#LI-MG

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Computer Science and 4 years’ experience in software engineering or related field OR 6 years’ experience in software
engineering or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science or related field and 3 years' experience in software engineering

Primary Location...

600 WEST CALIFORNIA AVENUE, SUNNYVALE, CA 94086-2486, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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