(USA) Director, Software Engineering

(USA) Director, Software Engineering

  • Location SUNNYVALE, CA
  • Career Area Software Development and Engineering
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1293760

What you'll do at

Position Summary...

What you'll do...

Walmart Global Tech’s Site Reliability Engineering team is built with hybrid systems and software engineers who are responsible and take ownership for reliability, scalability, automation, and other issues related to uptime and availability of Walmart’s e-commerce, stores, and omni-channel platform. Our goal is to build, scale and guard the systems that delights the customers. 
As part of Reliability Engineering & Operations, you’ll help to define and execute a unified, reliable, operationally robust set of processes and tools for Walmart Technology & its customers across all channels and geographies.
You will be responsible as a Director in Reliability Engineering and Operations team to ensure that critical parts of Walmart’s business are prepared for known events and to address any contingency.  This role sits at the confluence of Command and Control Center, and if you enjoy leveraging your natural curiosity and inventive problem-solving skills to understand the needs of our drivers and lead strategic measures to improve driver experience at scale.
What you’ll do...
  • Design, write and build tools to improve the reliability, latency, availability, and scalability of Walmart Tech stack.
o Engender reliability and availability starting with metrics and measurements
o Enable scaling by providing tools, developing training and/or augmenting processes
o Build tools/automate to prevent re-occurrence of problem to mission critical products/services.
  • Augment existing instrumentation to build a cohesive picture of the characteristics of our systems with special attention to points of failure.
  • Participate in capacity planning, demand forecasting, software performance analysis and system tuning.
  • Develop a deep understanding of the various services and applications that come together to deliver Walmart e-commerce products
  • Design and architect new tools to monitor and smart alerts that help discover failures/issues in a timely fashion and work with engineers to identify root cause and fix issues
  • Influence, design and create new architectures, standards, and methods for large-scale enterprise systems.
  • Root-cause analysis complex problems involving multiple parties, networks, hardware, and software that relate to scaling and performance
  • Participate in on-call rotation.
  • Secure the system from issues, be they real, perceived, or notional
  • High focus on collecting and inferring metrics
  • Experience with configuration management tools such as Ansible, Saltstack, Chef and Puppet 
  • Build and drive the automation systems that maintain system health
  • Eliminate Single Point of failure and test disaster recovery and HA regularly.
You’ll sweep us off our feet if you…
  • Have strong Engineering focus with sharp Service Management (Incident, Problem & Change Management), performance and Capacity engineering to bring meaningful outcomes that creates reliable Customer, Merchant or Associate experience.
  • Possess solid knowledge and understanding of reliability engineering and operations in ensuring deployment and design principles are followed to drive quality and consistency across a very diverse technology developer community
  • Engage in high priority business/corporate impacting incidents and effectively run post incident management flows to reduce risk and drive compliance to Operational goals and objectives
  • Collaborate effectively with various functions such as Product, Design, Business, Operations, and other Engineering teams to gain commitments on improvement/remediation initiatives
  • Have a deep understanding of the Scalability, Reliability, Resiliency and Availability and various data sources to employ the AI/ML methods to derive better outcomes for highly available, resilient and scalable systems.
  • Are a transformation agent; constantly striving for excellence in a rapidly evolving environment 
  • Are a multiplier: Build a high performing team with strong engineering-driven culture that promotes diversity, innovation, and creative problem solving 
  • You possess a global mindset and develop a positive healthy environment while working internationally across teams
You’ll make an impact by…
  • Driving Operational Excellence & supporting business objectives across the year
  • Establishing new ways of working to fix fundamentals for operational stability
  • Ensuring reliability and availability of systems 24/7 365 days. 
  • Predicting service performance degradation and disruptions and moving to a Preventive state.
  • Partnering with observability and telemetry team and other Engineering teams to improve visibility and drive areas of improvement on the Incident, Problem, availability and resiliency front.
  • Actively engaging in Holiday (Peak Trading) business volume discussions with a view to build scalable and resilient production systems to lower risk exposure
What you’ll bring…
  • A recognized Bachelor’s / Master’s degree in Engineering with 15+ years of experience in Site Reliability Engineering which includes the Service Management (Incident Problem & Change Management), Performance and Capacity Engineering.
  • 5+ years of experience in managing, leading and developing Site Reliability Engineering focused teams with indirect reports around 15.
  • Experience in Retail or Site facing transactional web services, and or, internet-based services environment would be added advantage.
  • Experience in running Site Reliability or DevOps team with KPI targets on MTTD, MTTR, and availability would be an added advantage.
  • You are a highly resilient and responsive team player with high degree of cross functional teaming 
  • You are someone who thrives in a fast-paced, dynamic, startup-like environment to drive business results and passionate about Customer delight with every transaction
  • You have a great sense of urgency, is a great communicator (written and verbal), active listener and has experience working in a highly matrixed environment with a global footprint.
  • You should possess high degree of Emotional Quotient to actively listen and respond/mobilize effective plans directed at our Associates
Benefits & Perks:  
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  
Equal Opportunity Employer  
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  
Who We Are?
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
About Global Tech  
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human led is our true disruption.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Computer Science and 6 years’ experience in software engineering or related field OR 8 years’ experience in software
engineering or related field.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science or related field and 5 years' experience in software engineering

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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