Manager I, Advanced Analytics

Manager I, Advanced Analytics

What you'll do at

Position Summary...

What you'll do...

Working at Sam’s Club means a career without boundaries. There’s always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work. 

Yes, we are a division of the Fortune #1 company, Walmart, Inc. But you’ll quickly find that we’re a company that wants you to feel comfortable bringing your whole self to work. A career at Sam’s Club is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you will be responsible for developing and implementing comprehensive tools and strategies that allow raw data to be transformed into actionable business insights for Contact Center.

The role will also make recommended business improvements based on data analysis and create accurate data to drive the contact center's business. Additionally, this role will be responsible for the business configuration and maintenance of our department's reporting infostructure, reporting tools, and analytics solutions.

How You'll Make An Impact

  • Advanced Analytics: In-depth investigation of key drivers of transportation dynamic optimization and data quality. Work with large, messy, disparate datasets and conduct ad hoc “back of the envelope” analyses to quickly inform critical business decisions. Develop data visualization to monitor and quantify the impact of changes and unique business challenges.
  • Partnership and Collaboration: Engage with team members and cross-functional teams on a periodic basis and establish credibility. Analyze stakeholder needs and partner with them to share relevant information.
  • Data and Data Processing: Leverage data analysis tools to explore and process complex data.  Develop and test hypotheses, uses data to influence strategic work, builds and presents insights.
  • Modeling: Develop and improve upon our methodology with NLP/Text & Voice Analytics for continuous improvement of Contact Center management.  Execute on exploratory and scenario analysis to shape future changes and product improvements.
  • Continuous Improvement: Seeks to implement ideas for process improvement for the group by leveraging lean manufacturing principles, time studies, and collaborative efforts with operations teams.

What You'll Do

  • Communicate with business stakeholders and translate needs into opportunities to generate insights, test and/or improve processes.
  • Develop automated reports and data insights using tools like Tableau/PowerBI and Azure databases.
  • Extensive use of Clarabridge tool to understand Sam’s Club’s customer experiences to analyze coming from social media, call center notes, emails, chats, and surveys using AI-powered text and speech analytics.
  • Perform data analyses to quantify and monitor customer metrics and trends to help leadership better understand the customer and drive customer-centric decision making.
  • Proactively mine data and insights to drive meaningful business insights. Maintain historical data and ensure data integrity.
  • Assemble data sources from various business aspects such as customer, product, financial, transactional, and site browse data from multiple large-scale on-prem and cloud-based data systems using SQL and appropriate data science packages. Provide actionable recommendations and package for business consumption.
  • Develop and track customer segmentation, customer behavioral KPIs by evolving key performance and strategic business dashboards and reporting.
  • Collaborate with cross-brand and cross-functional Decision Sciences team members to stay current on team initiatives and identify opportunities to contribute to the larger team.
  • Continually learn about Sam's Club’s data, systems, and capabilities to continually improve your impact, influence, and data storytelling skills.
  • Build compelling presentations that synthesize findings, explain story behind the numbers, and communicate actionable recommendations.

Minimum Qualifications:

  • Option 1- Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 3 years' experience in an analytics related field.
  • Option 2- Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 1 year experience in analytics related field.

Preferred Qualifications:

  • Master’s degree in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, or related field.
  • 2-3 years of experience in data science, machine learning, optimization models, or related field.
  • Strong communication skills to ‘tell a story’, that provides insight into the business.
  • Hands on experience in dashboard development and visualizations (e.g., Tableau, PowerBI, Clarabridge)
  • Hands on skills in cloud-based services like Azure Databricks; data engineering, data pipeline creations, data wrangling with tools such as SQL, ETL tools like Azure Data Factory, Alteryx, etc.
  • You have a passion for working in a fast-paced agile environment.
  • A collaborative mindset and sense of curiosity
  • Proficient coding skills (SQL/Python/R) and database knowledge.
  • You have a passion for working in a fast-paced agile environment.
  • A collaborative mindset and sense of curiosity

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 1 year's experience in data analytics or related field OR 3 years' experience in data analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Analytics in retail operations, Experience using in-database analytics, SAS, SQL, or similar programming languages to retrieve, merge, and hygiene data from multiple sources or platforms

Primary Location...

2101 SE SIMPLE SAVINGS DR, BENTONVILLE, AR 72712-4304, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
American Made
"The people you work with are ready to help without hesitation to make sure you succeed, it’s just part of the culture."
— Shelby, Project Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Free Membership and discounts in fresh produce
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Paid education assistance with college degrees through our Live Better U program
  • Parental Leave
  • Pay during military service
  • Paid time off - to include vacation, sick leave and parental leave
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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