Senior Manager I, Product Management (Tech) - Sell...

Senior Manager I, Product Management (Tech) - Seller Trust and Operational Excellence 

  • Location SUNNYVALE, CA
  • Career Area Product Management
  • Job Function Product Management - Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1267294

What you'll do at

Position Summary...

What you'll do...

The Walmart US eCommerce Fulfillment Services team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers.  In this role, you’ll collaborate with Fulfillment Operations, Engineering, Product, and Analytics teams to set the vision for and build solutions for sellers.  Obsessing oversimplification and reducing friction for sellers is at the heart of this role.  The scope ranges from seller onboarding to fulfillment and reverse logistics and includes developing new service offerings, enhancing and scaling existing offerings, and looking for ways to optimize performance.  This specific position will focus on expanding features which improve outbound transportation options for our customers.

 

The Walmart Fulfillment Services Senior Manager, Product Management will identify the critical performance indicators, business outcomes, and align the execution plans of all key stakeholders and teams to ensure the product achieves its desired goals. In this role you will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to the product roadmap. As such, you will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the product outcomes. 

This Senior Manager, Product Management will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, merchant technology, retail merchandising, supply chain & analytics. 

  

You’ll sweep us off our feet if... 

  • You are natural at influencing others, leading teams, managing stakeholders, getting buy-in from leadership, engineering, and cross-functional teams.

  • You are a self-starter with a strong attention to detail and an ability to deal with ambiguity.

  • You are adept in driving multiple projects with numerous stakeholders simultaneously.

  • You’re skilled at engaging and communicating with senior executives across multiple domains. 

  • You’re organized, disciplined, and can bring structure to ambiguous problems.

  • You have experience in process design, six sigma or operational excellence. 

  • You have a bachelor's in computer science, engineering, human-computer interaction, or equivalent experience. 

  

You’ll make an impact by... 

  • Creating product strategy – Develop roadmap for key initiatives and advocate for features that allow sellers to optimize their assortment, availability, and post purchase functions effectively on Walmart.com.

  • Building trust through operational excellenceMonitor technical operations across WFS, aggressively investigate customer/seller facing issues, work with multiple stakeholders to resolve issues and implement exacting standards for technical performance across WFS. 

  • Driving end to end ownership – Manage applicable system solutions for new features and ensure end to end ownership of solutions by working with relevant cross-functional groups including Data science and engineering teams. 

  • Leading product initiatives – Ensure critical business issues and core product strategies are addressed in product decisions; drive process changes based on feedback; drive resource allocation decisions; and set the standard for Product Manager deliverables. 

  • Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. Work with cross-functional teams to translate the product strategy into a product roadmap and engineering sprints. 

  • Building – Take features from ideation / exploration with customers to full launch and rollout, including marketing plan and field enablement. 

  • Moving fast – Work in an agile and iterative team environment. 

  

Responsibilities 

  • Monitor end to end WFS technical operations across WFS, resolve issues to drive seller trust.

  • Defining and analyzing metrics that inform the success of WFS infrastructure 

  • Working with the leadership team to track appropriate metrics, OKRs, key issues, status, and launch plans that inform the continued success of your projects. 

  • Defining product requirement and outlining the deliverables throughout each step of the product cycle.

  • Ensures seller needs are being met by evaluating the ongoing effectiveness of current systems performance, error rates, and other operation metrics; coordinating performance improvements with engineering and other key stakeholders; soliciting, evaluating, and applying suggestions for improving technical operational efficiency.

About Walmart Ecommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here. Discover the impact you can make at careers.walmart.com.

  

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

600 WEST CALIFORNIA AVENUE, SUNNYVALE, CA 94086-2486, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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