Associate Operations Analyst - Tech

Associate Operations Analyst - Tech

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD119906

What you'll do at

Supports Field Services operations and technical needs by researching and evaluating currently available web page options; developing and maintaining web pages specifically designed for training and playbooks for functional use; training end users on web page functionality; and assessing if the solution is continuing to meet user needs. Provides Customer service and addresses Customer issues by serving as a point of contact for Customers, both internal and external for hardware and software used throughout the Company for Stores, Clubs, Distribution Centers, and Home Office; assessing the nature of the issue; identifying appropriate response teams; overseeing the progress of issue resolution to ensure the issue is resolved; verifying the solutions meet the Customer's needs; driving the team's development of long-term solutions; and researching issues to provide input to root cause analyses. Ensures call center strategies and goals are implemented by regularly interacting with supervisors, managers, and directors regarding project status, priority setting, and resource allocation; creating task lists; reviewing task lists regularly; and escalating issues or roadblocks to leadership. Identifies opportunities for systems and process improvements and problem resolution by using tools (for example, issue tracking software (Remedy), call analysis, event management (Netcool, Cleverpath)) to research trends and analyze data; maintaining familiarity with field services applications, systems, and hardware to provide support as needed; providing training to field technical support teams; and working closely with the Applications Development and Infrastructure areas. Ensures basic functions and deliverables of the department by providing tools for the management of team key performance indicators (KPIs) or objectives; and maintaining those by developing dashboards, quality process controls, and reporting metrics. Provides administration and support of software tools used within the division and other departments globally by working with development areas and suppliers to improve software products; ensuring policies and standards of software structure, access, and setup are followed; reviewing changes from other teams to be implemented; and documenting issues. Oversees payroll transaction data collection by monitoring payroll transactions for Canada, USA, and Puerto Rico using host tools; notifying appropriate personnel of the completion of data collection; and escalating any issues or emergencies encountered. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Analytics - Big Data, Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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