Operations Analyst 1 - Ecomm

Operations Analyst 1 - Ecomm

  • Location SAN BRUNO, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD114500

What you'll do at

Ensures basic functions of the department are maintained by providing tools for the management of team key performance indicators (KPIs); developing dashboards and reporting; working with development areas to improve third-party software (for example, Remedy, Aspect, Facility Ordering Replacement System (FORS)); providing feedback to Operations Analysts and programming groups with respect to tools; resolving equipment and software malfunctions through researching new technologies to improve tools used within the area; forecasting future technology changes and identifying potential compatibility issues; and working with Business Analysts to ensure company strategies and goals are implemented. Validates data integrity by reviewing reports; and reviewing statistics and calculations (for example, quarterly presentations, key performance indicator reports). Performs project management activities by regularly interacting with supervisors, managers, and directors regarding project status, priority setting, and resource allocation; defining project scope; meeting and creating task lists and reviewing those regularly; and ensuring Operations Analysts are prepared for meetings with customers and management through mentoring. Identifies technical issues and opportunities for improvement and provides resolutions by using tools to research trends; analyzing data; and researching new technologies to improve tools used within the area. Oversees payroll transaction data collection by monitoring payroll transactions for Canada, USA, and Puerto Rico using host tools; notifying appropriate personnel of the completion of data collection; and escalating any issues or emergencies encountered. Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issues. SKILLS REQUIRED: 3 years of Enterprise IT Support troubleshooting Windows HW and Software, some Mac, Outlook, One-drive, Slack, Any-Connect, VPN, Virtual Machines, Some AV support experience preferred. Able to multi-task and take walk-up associates who need immediate help. Customer service personality required, advanced soft skills and ability to work under stress gracefully. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor of Science OR 6 months operations analyst experience Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Consumer Software Development, Contract Management, Customer Care, Information Technology, Market Research, Microsoft Office

Minimum Qualifications

Minimum Qualifications: Bachelor of Science OR 6 months operations analyst experience

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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