Technician IV, Control Room - ISD

Technician IV, Control Room - ISD

  • Career Area Software Development and Engineering
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD10727

What you'll do at

Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups) by correctly determining the needs of the Customer; utilizing Wal-Mart assigning problem tickets; utilizing department-specific terminology in order to direct requests correctly; escalating or resolving critical requests; and routing the Customer to the appropriate individual or department when necessary. Ensures tasks are completed accurately and within guidelines by following appropriate documentation procedures; assisting other team members in following guidelines and procedures; notifying management of discrepancies found between documentation and proper procedures; and facilitating the resolution of discrepancies within the documentation. Troubleshoots and resolves complex issues by gathering needed information; formulating an action plan; performing actions as designated in the plan; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge; and engaging support teams as needed to assist in the resolution of issues. Manages and completes Customer requests with minimal supervision by resolving hardware or application failures; assigning requests to other teams as required; following documented processes; and reviewing requests periodically to determine correct priority. Obtains knowledge about the business and team responsibilities by observing and interacting with teammates and asking them questions; attending training classes; and completing online computer based learning (CBL) sessions. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: 1 year work experience in IT, retail, or customer service. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Information Technology, Microsoft Office, Programming Languages, Systems Integration

Minimum Qualifications

Minimum Qualifications: 1 year work experience in IT, retail, or customer service.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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