As part of the Health and Wellness Optical Production Support Team you will play a pivotal role in reducing the operational cost and the stability of our production environments for our Vision Centers in both Walmart Stores and SAMS Clubs. Between Walmart and SAMS, the totals number of Vision Centers is more than 3000 Vision Centers.  There is no other company where you can have this much positive impact to drive real change.  As part of the Optical Production Support Team your primary responsibility with be supporting our Optical Fulfillment Application (aka BOSS) which is used for frame and contact lens fulfillment for the end-customer. You will primarily work directly with Central Operation and Clinic associates focused on the following areas:  Incident Management, Service Request Management, and Problem Management.  

You’ll sweep us off our feet if..

• Experience supporting large scale application

• Experience with Splunk and/or Grafana dashboards

• Experience with ServiceNow and ServiceNow development

• Experience with JIRA and project management

• Familiar with Jenkins, Ansible, Maven, Github

• Familiar with .NET, Java Microservices, datapower, kafka

• Proficient with Azure Cosmos DB, Azure SQL, Informix

• Familiar with Linux and Windows Server

• Some scripting knowledge (shell, powershell)

You’ll make an impact by..

• Handling on-call/pager duties

• Managing Major Incidents, driving to resolution

• Managing Incident and Service Requests

• Leading Problem Management efforts

• Leading strategy to improve our proactive alerting and monitoring

• Developing ServiceNow Dashboards to measure team performance

• Improving work intake method thru ServiceNow customization