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Operations Analyst III
- Location BENTONVILLE, AR
- Career Area Information Technology
- Job Function Information Technology
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD1030151
What you'll do at
What you'll do...
As part of the Health and Wellness Optical Production Support Team you will play a pivotal role in reducing the operational cost and the stability of our production environments for our Vision Centers in both Walmart Stores and SAMS Clubs. Between Walmart and SAMS, the totals number of Vision Centers is more than 3000 Vision Centers. There is no other company where you can have this much positive impact to drive real change. As part of the Optical Production Support Team your primary responsibility with be supporting our Optical Fulfillment Application (aka BOSS) which is used for frame and contact lens fulfillment for the end-customer. You will primarily work directly with Central Operation and Clinic associates focused on the following areas: Incident Management, Service Request Management, and Problem Management.
You’ll sweep us off our feet if..
Experience supporting large scale application
Experience with Splunk and/or Grafana dashboards
Experience with ServiceNow and ServiceNow development
Experience with JIRA and project management
Familiar with Jenkins, Ansible, Maven, Github
Familiar with .NET, Java Microservices, datapower, kafka
Proficient with Azure Cosmos DB, Azure SQL, Informix
Familiar with Linux and Windows Server
Some scripting knowledge (shell, powershell)
You’ll make an impact by..
Handling on-call/pager duties
Managing Major Incidents, driving to resolution
Managing Incident and Service Requests
Leading Problem Management efforts
Leading strategy to improve our proactive alerting and monitoring
Developing ServiceNow Dashboards to measure team performance
Improving work intake method thru ServiceNow customization
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience.
5 years’ Service Desk experience or equivalent
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Availability management processes, Change management processes, Problem and incident management processes, Production support, including problem identification, ticket documentation, and customer and vendor relations, Remedy for change management, problem and incident management, and availability management
Primary Location...805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth