Operations Analyst III

Operations Analyst III

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1030151

What you'll do at

Position Summary...

What you'll do...

As part of the Health and Wellness Optical Production Support Team you will play a pivotal role in reducing the operational cost and the stability of our production environments for our Vision Centers in both Walmart Stores and SAMS Clubs. Between Walmart and SAMS, the totals number of Vision Centers is more than 3000 Vision Centers.  There is no other company where you can have this much positive impact to drive real change.  As part of the Optical Production Support Team your primary responsibility with be supporting our Optical Fulfillment Application (aka BOSS) which is used for frame and contact lens fulfillment for the end-customer. You will primarily work directly with Central Operation and Clinic associates focused on the following areas:  Incident Management, Service Request Management, and Problem Management.  

You’ll sweep us off our feet if..

  • Experience supporting large scale application

  • Experience with Splunk and/or Grafana dashboards

  • Experience with ServiceNow and ServiceNow development

  • Experience with JIRA and project management

  • Familiar with Jenkins, Ansible, Maven, Github

  • Familiar with .NET, Java Microservices, datapower, kafka

  • Proficient with Azure Cosmos DB, Azure SQL, Informix

  • Familiar with Linux and Windows Server

  • Some scripting knowledge (shell, powershell)

You’ll make an impact by..

  • Handling on-call/pager duties

  • Managing Major Incidents, driving to resolution

  • Managing Incident and Service Requests

  • Leading Problem Management efforts

  • Leading strategy to improve our proactive alerting and monitoring

  • Developing ServiceNow Dashboards to measure team performance

  • Improving work intake method thru ServiceNow customization

About Global Tech 

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption. 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience.
5 years’ Service Desk experience or equivalent

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Availability management processes, Change management processes, Problem and incident management processes, Production support, including problem identification, ticket documentation, and customer and vendor relations, Remedy for change management, problem and incident management, and availability management

Primary Location...

805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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