Senior Operations Analyst - Ecomm

Senior Operations Analyst - Ecomm

  • Location SUNNYVALE, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD101269

What you'll do at

Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to be performed; instituting disaster recovery procedures; and escalating appropriately. Determines the impact of new products and tools implementation across the business and mitigates potential issues by ensuring operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches. Supports Field Support cross-functional areas of responsibility by approving change tickets for Operations; analyzing daily and weekly incident data; identifying and communicating incident trends across multiple areas of business; reviewing and documenting associate quality trends; developing operational improvement, training, and mitigation plans for cross-functional trending issues; developing and implementing training and operational roadmaps; managing area specific training implementation; and ensuring that all safeguards have been taken by the requesting team. Audits cross-functional critical systems delivery for business processes by reviewing service level contracts; interacting with support managers to set priorities to ensure business continuance and service level agreements are met; developing and implementing recommendations on how to improve service levels; identifying and implementing improvements to maintain best practices; utilizing audit data in order to identify and resolve business continuity issues; collaborating cross-functionally to determine prioritization and plans for resolution and/or improvement; developing mitigation plans to prevent future impact to business processes; and improving tools to address Walmart business needs. Manages changes made to existing hardware, software, and schedules by reviewing the changes; leading test plans and backout procedures; reviewing time requested and work-flow impact; analyzing changes and determining their impact on service levels; determining resolution plans and managing their implementation; reporting results to the applicable teams; and attending daily infrastructure area meetings to follow up on outstanding issues. Monitors and manages flows and services levels by analyzing and reviewing production schedules; forecasting and identifying issues in schedules and flows; generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems are resolved. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor of Science and 4 years operations analyst experience OR 6 years operations analyst experience. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Building, developing, and implementing quality programs/systems, Building system requirements, Change Management, Human Resources, Investigations, Managing challenging workforce issues, Remedy System, Vendor Management

Minimum Qualifications

Minimum Qualifications: Bachelor of Science and 4 years operations analyst experience OR 6 years operations analyst experience.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, Silicon Valley

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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