Develop, monitor, and manage program/product specifications through the program/product life-cycle to ensure quality and customer needs are met by ensuring that programs/products align with department strategies by guiding the creative direction for new programs/products; engaging closely with key partners to determine the best implementation methods as well as a reasonable schedule; providing direction regarding program/product needs to drive operational performance; tracking performance metrics to ensure alignment with goals; evaluating the entire program/product life cycle to identify potential issues; working cross-functionally to develop options to address issues; and resolving issues to minimize business disruption and ensure programs/products are delivered on time.
Directs implementation of objectives and activities related to program/product strategies by conducting research to gain insight into current and future customer needs; capitalizing on domain expertise; leveraging internal and external best practices and standards to drive decision making; having an in-depth understanding of the market and competition; analyzing data to determine impact to the business; streamlining processes for program/product development and delivery; aggregating research information to provide business intelligence; and communicating protocols to teams and making recommendations to senior leaders on new or enhanced program/product offerings.
Manages communications with internal and external partners through multiple communication channels to drive program/product development initiatives by providing updates to cross-functional teams to ensure alignment on program/product development initiatives; identifying potential issues during the program/product life cycle; investigating causes to ensure production timelines are met; performing root cause analysis to validate issues; recommending solutions to resolve issues; ensuring solutions are implemented; and updating information and communicating it to stakeholders.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost- effectiveness; and participating in and supporting community outreach events.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum QualificationsBachelor’s degree in Human Resources, Business Administration, Computer Science, Engineering, Finance, Communications, or related field and 3 years’ experience in human resources, business administration, computer science, engineering, finance, communications, or related field OR 5 years’ experience in human resources, business administration, computer science, engineering, finance, communications, or related field.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Consulting and advising business partners utilizing detailed analysis, Cross-functional project management, Gathering, identifying, defining, and communicating requirements., Human resources, business administration, finance, computer science, engineering, communications, project management, including financial analysis and market research or related field, Leading product or solution development