Ensures implementation of business plans in multiple markets by assessing changing industry needs and competitive market share; collaborating with market and regional management team; and developing action plans to achieve sales and marketing goals and initiatives.
Oversees financials for Health and Wellness region by influencing, reviewing, and suggesting modifications to key performance metrics affecting sales and profit; monitoring and evaluating financial performance for each market; developing plans to correct deficiencies in financial performance; and ensuring regional goals are met.
Sets expectations to ensure the best patient experience by holding Market Managers accountable for instilling a trusted health care environment with professional, knowledgeable, and capable health care providers and associates; creating avenues for recruiting, attracting and developing healthcare professionals and leadership talent; and ensuring healthcare professionals develop a trusted relationship with patients and exercise a consistent standard of care.
Develops, grows, and maintains professional relationships with health care providers by developing relationships with professional state boards, associations, and colleges; aligning Walmart health and wellness vision with the health care industry movement; communicating Walmart's health and wellness mission and vision within the health care professional community; advocating and communicating the mission and standards that establish a best place to practice environment; understanding the scope of the professions and changes in health care; dedicating time to meet and discuss the professional's business; and ensuring leadership is responsive to the needs of health care professionals.
Oversees the implementation of service standards for the region by aligning company goals with patient needs and expectations; recognizing and responding to trends in patient complaints; determining resolutions and establishing best practices to set consistent service levels; and resolving patient service issues as needed.
Oversees compliance with applicable state, federal and local laws and company polices to ensure the safety and well-being of patients by analyzing and interpreting reports and safety controls to determine root cause of deficiencies; developing and ensuring implementation of best practices to ensure patient safety; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; and ensuring training and guidance on the execution of company procedures and policies.
Fosters an environment to ensure community outreach programs are supported to promote the company's image, gain business opportunities, and achieve strategic initiatives by supporting regional and local community events; participating in and encouraging market teams to participate in and support community activities; and incorporating good neighbor actions into business plans.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: BA/BS degree and 5 years supervising managers who exercise independent judgment and make employment decisions OR BA/BS degree and 2 years Health and Wellness management experience OR 5 or more years of Health and Wellness management experience OR 8 years supervising managers who exercise independent judgment and make employment decisions. 1 year Multi-facility management experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Managing Health and Wellness Operations, Retail Operations
: Pharmacy, Doctorate: Pharmacy, Masters: Business Administration