Business Process Engineer - Walmart Marketplace

Business Process Engineer - Walmart Marketplace

  • Location SAN BRUNO, CA
  • Career Area -
  • Job Function -
  • Employment Type -
  • Position Type -
  • Requisition GH2253759

What you'll do at

ABOUT WALMART.COM

This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You’ll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it’s the ultimate innovator’s playground. Are you hungry to own your career and catapult ideas into action? Read on.

ABOUT THE JOB

Walmart U.S. eCommerce Marketplace team is looking for a strong Process Engineer to coordinate and lead the design and implementation for complex, cross-functional, and highly visible strategic return initiatives.

This Process Engineer will drive critical business improvement initiatives for Walmart Marketplace and partner support teams. The process engineer will play a critical role in both identifying and prioritizing process improvement opportunities, working with cross functional partners and guiding the improvement effort. You will be responsible for preventing, eliminating and reducing human contact and the pain associated with both creating and then solving for partner support issues. You will be responsible for both driving short term process improvements as well as long term process redesign.

This Process Engineer will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, merchant technology, retail merchandising, supply chain & analytics.

RESPONSIBILITIES

  • Drive the product strategy and roadmap for key initiatives and deliver Seller insights/recommendation engines that will improve seller experience and satisfaction
  • Reduce contact rate while improving service levels by creating operational efficiencies
  • Identify, measure and improve operational metrics needed to determine success
  • Develop and implement the cross functional operating framework that aligns business, product & technology teams on the highest value initiatives
  • Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. Work with cross-functional teams to translate the product strategy into a product roadmap and engineering sprints.

 

QUALIFICATIONS

  • Technical Bachelor’s Degree; Math, Science, engineering or a related field.
  • 3-5+ years of successful leadership experience in project management and facilitation of large cross-functional teams in business operations and technology process improvement areas
  • 3-5+ years of experience providing training to Executives, Managers, Associates, and Continuous Improvement (CI) champions on Lean, Six Sigma, Agile Scrum, PMP, Change Management and/or similar methodologies.
  • Experience conducting customer interviews, market research, and competitor analysis.
  • Experience with data-driven decision making and quantitative analysis and ability to demonstrate measurable results to business and customer KPIs. Experience working with large datasets.
  • Self-starter with a strong attention to detail and an ability to deal with ambiguity
  • Attitude to thrive in a fun, fast-paced start-up like environment 

 

Preferred Qualification

  • Marketplace/eCommerce experience would be a plus.
  • Master’s degree; MBA, Math Science, engineering or related field.
  • Lean/Six Sigma Master Black Belt certification.
  • Strong presentation and influencing skills and the ability to interact with executive level business and technical partners

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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