Walmart Customer Care Fraud

Walmart Customer Care Fraud

  • Location SALT LAKE CITY, UT
  • Career Area -
  • Job Function -
  • Employment Type -
  • Position Type -
  • Requisition GH1215013

What you'll do at

About the Job 

Jet.com is part of the Walmart eCommerce family of brands. Our member services team ensures incredible service – via phone, email and social media, every single day. Jet.com offers significant opportunity to build a rewarding career in a dynamic and member oriented environment.  

We are looking for the best of the best for our rapidly growing Member Services department. If you are a person who has the skills to provide the best customer service possible, over multiple channels, then we may have the right job for you! 

What does a Fraud Specialist do?  

  • Consistently meet scheduling expectations and consistent execution of work on fraud held order queue 
  • Speak directly with customers to resolve disputes and prevent fraudulent activity  
  • Potential to support refund review and jet anywhere fraud check functions  
  • Assist with special projects to drive continuous improvement of Jet’s fraud processes and related system utilization  
  • Strengthen relationship between Fraud Operations and Member Services through training, transparency and 24/7 support  
  • Maintain reasonable, consistent and predictable attendance.  

 About You 

  • You have a positive, happy attitude that makes you want to serve our customers every day. 
  • You believe in helping resolve customer's problems on the first contact. 
  • You want to grow and have the opportunity to take on more responsibility. 
  • You have the ability to adapt to change and perform well under pressure. 
  • You're smart, honest and a great communicator. 
  • You have the ability to work in a team environment. 
  • You have excellent spoken and written English AND great listening skills. 
  • You want to be part of a company that values your effort and opinion. 
  • You are comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools. 

What competencies do Fraud leaders look for when hiring a new Specialist? (See Appendix for definitions.)  

  • Action-Oriented  
  • Business Acumen  
  • Customer Focus  
  • Decision Quality  
  • Listening  
  • Dealing With Paradox  
  • Problem Solving  
  • Time Management  
  • Written Communication  

Appendix – Competency Definitions  

  • Action-Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.  
  • Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.  
  • Customer focus  
  • Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.  
  • Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.  
  • Dealing With Paradox - Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.  
  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.  
  • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.  
  • Written Communication - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.  

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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