Head of Order Operations

Head of Order Operations

  • Location HOBOKEN, NJ
  • Career Area -
  • Job Function -
  • Employment Type -
  • Position Type -
  • Requisition GH1106392

What you'll do at

About Walmart eCommerce 

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

The Head of Order Operations for US Ecommerce is responsible for leading the teams that monitor Walmart and Jet.com ecommerce order flow and insuring a great customer experience through on-time fulfillment, proactive customer communications and optimization of operational responses to customer contacts. They also are responsible for leading the Product Catalog operations team that is responsible for improvement of the Jet product catalog. Your goal is to ensure a positive customer experience through operational excellence. As the head of order operations, you are responsible for leading continuously evolving and improving the order pipe line across eCommerce to ensure smooth order flow from checkout until delivery.

What you’ll be working on

Master all Walmart Order Operations: Take ownership of order flow of Walmart and Jet.com as well as subsidiary products that flow through the owned, DSV and 3p eCommerce fulfillment network.

Technical Expertise: Oversee the ticketing workflows, training materials and high-level analytical reporting, data visualization and creative/effective customer communications

Contribute to Team Excellence: Maintain and grow the leadership, management, and technical skills of the Managers and analysist across Bentonville, San Bruno, Salt Lake City and Hoboken that can effectively drive an amazing customer experience.

Work Across the company: Partner with US eCommerce fulfillment, retail, customer care, technical operations and other key teams develop an ever-improving customer experience across US eCommerce

Responsibilities

  • Lead teams of operators and analysts in variety of tasks focused on process improvement
  • Outline and execute strategy of process improvement in the areas of order management and product catalog that support the overall goals of Customer Care organization
  • Work with the Salt Lake City team to ensure the appropriate head count and budget to achieve the mission of the order management and product catalog operations teams
  • Contribute to the development and training of other Order Ops Management Team

About you

You’re a risk taker, a dreamer that delivers, you have and can take ownership of and implement big ideas with a positive attitude. You pride yourself on being the first of your friends and colleagues to know what’s happening in the world and staying “in the know.” You have a passion for operations, process improvement, teamwork and leadership. You thrive in fast-paced and ever-changing environments and strive to help those around you achieve more. You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills:

  • Intense analytical ability
  • Passion for leadership and developing the abilities and careers of your team
  • Takes ownership of tasks and is able to navigate past obstacles to get things done
  • Can leverage a team to get numerous tasks done that drive your organization forward
  • Ability to think critically and analytically and make fact-based recommendations for process improvement
  • Proficient understanding of operations
  • Strong collaboration and communication skills
  • Fun, creative, team-oriented personality
  • Interest in learning new technologies and leveraging them to drive organizational success
  • Structured and organized thinker who can drive projects to completion with minimal direction
  • Attention to detail and ability to deep-dive when necessary
  • Embrace change and adapt to shifting priorities and helps others do the same

Qualifications

  • Bachelor's degree
  • 10-12 yrs work experience in operations, customer service and/or analytics

Bonus points

  • Experience in eCommerce supply chain or fulfillment
  • Operations Leadership Experience
  • Experience with Excel, SQL, Python, Looker, Klipfolio, Splunk, SalesForce, Jira
  • Proven track record of innovation and tenacity

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs