- Location BENTONVILLE, AR
- Career Area Information Technology
- Job Function Information Technology
- Employment Type Full Time
- Position Type Hourly
- Requisition 998643BR
What you'll do at
identify trends in customer issues; identifying and determining needed process changes to resolve negative trends; documenting, reviewing, and
analyzing current processes and procedures to determine needed changes; making recommendations on process improvements; implementing
needed changes; and providing training sessions and individual on-the-job training, and sharing best practices with team members.
Responds to system and production interruptions and delays by assigning incoming requests to team members; escalating requests to other teams
as required; validating reported customer and system issues; troubleshooting issues using all appropriate commands; reviewing requests periodically
to determine correct priority; ensuring escalated and assigned tickets and requests are completed; collaborating with second-level support groups;
identifying opportunities for improvement to technical capabilities for second-level support groups; holding teams accountable for issue resolution; and
ensuring agreed upon timelines are upheld and matters are resolved.
Assists in project implementation by collaborating with management to assist in the development of project plans; setting priorities for department (for
example, evaluating whether to address escalations first or assist in Corporate Impacting incident); providing feedback regarding system improvements or solutions to prevent negative impact to the customer; communicating project status and implementation to team members; identifying areas of opportunity during implementation and reporting them to the development team; and supporting the development and implementation of training classes.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the
development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in
executing business processes and practices.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
4 years’ experience in information technology or related field.
3 years’ experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.
3 years’ advanced experience with Excel (for example, creating macros, developing formulas, using pivot tables).
2 year’s experience using basic word processing and email software (for example, Word, Outlook).
3 year’s experience conducting problem or incident management.
3 year’s experience working at an information technology call center or service help desk.
2 year’s experience in project management.
Professional information technology certification (for example, A+, Cisco Certified Network Associate (CCNA), Parallel Sysplex).
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents