Technician VII

Technician VII

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 998643BR

What you'll do at

Assists in the development and implementation of business process improvements by researching and analyzing tickets and customer requests to
identify trends in customer issues; identifying and determining needed process changes to resolve negative trends; documenting, reviewing, and
analyzing current processes and procedures to determine needed changes; making recommendations on process improvements; implementing
needed changes; and providing training sessions and individual on-the-job training, and sharing best practices with team members.

Responds to system and production interruptions and delays by assigning incoming requests to team members; escalating requests to other teams
as required; validating reported customer and system issues; troubleshooting issues using all appropriate commands; reviewing requests periodically
to determine correct priority; ensuring escalated and assigned tickets and requests are completed; collaborating with second-level support groups;
identifying opportunities for improvement to technical capabilities for second-level support groups; holding teams accountable for issue resolution; and
ensuring agreed upon timelines are upheld and matters are resolved.

Assists in project implementation by collaborating with management to assist in the development of project plans; setting priorities for department (for
example, evaluating whether to address escalations first or assist in Corporate Impacting incident); providing feedback regarding system improvements or solutions to prevent negative impact to the customer; communicating project status and implementation to team members; identifying areas of opportunity during implementation and reporting them to the development team; and supporting the development and implementation of training classes.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the
development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in
executing business processes and practices.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.

Preferred Qualifications

Associate's degree in information technology or related field.
4 years’ experience in information technology or related field.
3 years’ experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes.
3 years’ advanced experience with Excel (for example, creating macros, developing formulas, using pivot tables).
2 year’s experience using basic word processing and email software (for example, Word, Outlook).
3 year’s experience conducting problem or incident management.
3 year’s experience working at an information technology call center or service help desk.
2 year’s experience in project management.
Professional information technology certification (for example, A+, Cisco Certified Network Associate (CCNA), Parallel Sysplex).

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs