Sr. Manager, Payments and Risks- Walmart.com

Sr. Manager, Payments and Risks- Walmart.com

  • Location BENTONVILLE, AR
  • Career Area Merchandising & Online Operations
  • Job Function Online Operations
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 966259BR

What you'll do at

Communicates departmental goals, objectives and operations by communicating with internal and external teams; leading meetings; and providing reports to senior leadership.

Leads team operations and planning by setting production quotas and directing management team to meet goals; delegating responsibilities, projects
and resources to meet changing needs; collaborating with cross-functional teams (for example, Corporate Finance, Transportation, Compliance) to
ensure alignment of team activities; reviewing schedules of management team; and balancing varying workloads and anticipated growth of the
business with departmental resources.

Drives the execution of multiple business plans and projects for Walmart.com Finance Operations and Fraud Review by identifying customer and
operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing
resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and
demonstrating adaptability and supporting continuous learning.

Monitors and responds to online retailing business changes and growth by researching current and emerging industry trends in payment processing
and fraud detection for online retail business; communicating with third-party service providers to stay current on new technologies and services;
creating business case to pursue new technologies or business tools; and driving internal process restructuring to meet changing needs.

Drives direction on departmental projects by overseeing initiatives in developmental stages; staying informed of project status and changes;
collaborating with cross-functional teams to drive initiatives; aligning project goals and direction with overall strategic initiatives; participating in Joint
Application Design (JAD) sessions with cross-functional teams that are designing new company initiatives or programs; and reviewing impact of
programs on existing programs and operations.

Leads fraud prevention activities by reviewing emerging trends and taking action to limit risk to the company; communicating with payment providers
(for example, credit card vendors) regarding service levels and expectations; minimizing fraud and chargebacks; communicating with third-party
service providers regarding volume forecasts, service levels and fraud trends to collaborate on fraud prevention; ensuring shopping cards sold online
and bulk orders for corporate customers are reviewed, fulfilled and activated with proper controls to prevent losses; and ensuring Payment Card
Industry (PCI) compliance.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work
environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching
for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to
others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business
partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Minimum Qualifications

  • Bachelor s degree in Business, or related field and 2 years experience in fraud prevention, customer service, or related field OR 5 years experience in fraud prevention, customer service, or related field.

Preferred Qualifications

4 years experience in fraud investigation, payments, and/or web-based research. Proven ability to lead a large team overseeing responsibility for meeting metrics, targets and service level agreements for Walmart.com.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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