Product Analyst, Voice of Customer

Product Analyst, Voice of Customer

  • Location SAN BRUNO, CA
  • Career Area Technology & Software Development
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 957982BR

What you'll do at

* Explore customer feedback and data for customer experience particular to Walmart.com
* Triage, investigate and remediate customer impacting issues
* Prioritize production issues, communicating business impact, and providing status updates to stakeholders.
* Act as a liaison between customer support, engineering and product teams.
* Analyze business problems using data from internal and external sources
* Conduct exploratory data analyses to generate hypotheses and identify patterns
* Conduct detailed root-cause analyses and data-mining around customer issues and VOC
* Provide actionable insights and innovative business recommendations to product managers to influence strategy and performance of Walmart products
* Drive resolution and prioritization of ad-hoc requests across cross-functional partners

  • Demonstrates up-to-date expertise in Product Management and applies this to the development, execution, and improvement of action plans
  • Drives the product discovery process for small defined projects
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Supports product implementation and deployment for small defined projects

Minimum Qualifications

* 2-3 years of relevant work experience (business analyst, customer experience, product manager, QA/Engineering roles)
* Excellent Powerpoint, data visualization and data story telling a must
* Strong SQL skills (Teradata and Hadoop a plus)
* Ability to build strong cross-functional relationships with external departments and leadership

Preferred Qualifications

* Experience with Tableau or similar BI platform to develop reports/dashboards (R, Python, HIVE a plus)
* Tealeaf experience (Omniture, A/B testing tools a plus)
* eCommerce industry experience

About Walmart Labs

Walmart Labs is the technology arm of Walmart reimagining retail for our 260 million daily shoppers. Our teams of engineers, designers, and product leaders are experimenting for a smarter future—where online and in-store shopping is an interconnected, consistent, and customer-first experience.
Walmart Associate
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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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