Product Analyst, Voice of Customer
- Location SAN BRUNO, CA
- Career Area Technology & Software Development
- Job Function Product Management - Technology
- Employment Type -
- Position Type -
- Requisition 957982BR
What you'll do at
* Triage, investigate and remediate customer impacting issues
* Prioritize production issues, communicating business impact, and providing status updates to stakeholders.
* Act as a liaison between customer support, engineering and product teams.
* Analyze business problems using data from internal and external sources
* Conduct exploratory data analyses to generate hypotheses and identify patterns
* Conduct detailed root-cause analyses and data-mining around customer issues and VOC
* Provide actionable insights and innovative business recommendations to product managers to influence strategy and performance of Walmart products
* Drive resolution and prioritization of ad-hoc requests across cross-functional partners
- Demonstrates up-to-date expertise in Product Management and applies this to the development, execution, and improvement of action plans
- Drives the product discovery process for small defined projects
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Supports product implementation and deployment for small defined projects
* Excellent Powerpoint, data visualization and data story telling a must
* Strong SQL skills (Teradata and Hadoop a plus)
* Ability to build strong cross-functional relationships with external departments and leadership
* Tealeaf experience (Omniture, A/B testing tools a plus)
* eCommerce industry experience
About Walmart Labs
"I feel like my manager wants to help me become a better developer and a better person overall."
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All the benefits you need for you and your family
- 100% coverage for in network preventative care
- Retirement Plan
- Vision Plans
- Dental Plans
- Exclusive Discounts