Technician II-ISD

Technician II-ISD

  • Location BENTONVILLE, AR
  • Career Area Technology & Software Development
  • Job Function Information Technology
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 929755BR

What you'll do at

Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)
by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in
required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and
requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system
i ssues and resolutions; and closing requests or problem tickets upon completion.

Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to
communicate trends.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Preferred Qualifications

6 months’ experience using basic word processing and email software (for example, Word, Outlook).

6 months’ professional experience working in any field or industry.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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