Senior Manager, Voice of Customer insights

Senior Manager, Voice of Customer insights

What you'll do at Walmart Labs

By bringing together online, mobile, and social with our 11,000+ stores and clubs around the world, Walmart eCommerce is creating a seamless experience for customers and members to shop in the way that’s most convenient for them—anytime and anywhere. When you combine our unmatched assets in retail with our commitment to building best-in-class eCommerce capabilities, we’re positioned to serve customers in ways no one else can. At Walmart eCommerce, our Walmart.com, SamsClub.com and technology teams, including our idea incubator @WalmartLabs, collaborate to drive billions of better customer experiences for the world’s largest global retailer. What’s the next big thing? See for yourself at Walmart eCommerce. As idea explorers for eCommerce, our engineers, scientists, consumer internet professionals and visionaries design, prototype and build extraordinary products. With over 3,000 associates in Silicon Valley, Sao Paulo, San Diego, Portland and Bangalore, we’re bringing together some of the best professionals around the world. If you’re inspired by the opportunity to solve hard problems at scale and make a difference for our customers and members, join us.

Position Description
●Provides insights and analytical support to business and product owners
●Monitor trends and provide effective reporting and dashboards
●Ensures accuracy of data capture strategy
●Provides strategic insights and supports the implementation of product solutions
●Provides data driven insights and delivers recommendations that address opportunities for product improvements

Minimum Qualifications

●Bachelor's degree in Business Administration, Computer Science, Engineering, or related field 1 years supervisory experience.
●Minimum of 5+ years’ experience, including 2+ years in eCommerce
●Excellent written and verbal communication skills for varied audiences on analytical subject matter
●Demonstrated ability to transform requirements to specific analytical reports and tools
●This role will involve analytical modeling, root cause analysis, investigation and collaboration with the business partners as well as building analytical structure and framework

Preferred Qualifications

●Knowledge of SQL, HIVE, Tableau
●Experience with SAS, R, and/or Python for data manipulation
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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