Sr. Manager II, Customer Insights & Analytics

Sr. Manager II, Customer Insights & Analytics

What you'll do at

Walmart is not only the world's largest retailer, we’re also the world's largest, fastest-growing, and most dynamic omnichannel organization. At Walmart, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for millions of customers. We are creating a seamless experience that lets customers shop anytime and anywhere. Walmart’s mission is to become the smartest way to shop and save on pretty much anything.
As a part of the customer insights and analytics team you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. It’s not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. That’s where you come in. As a Senior Manager II of Customer Insights & Analytics, you will have the opportunity to influence and shape our fast-growing store pickup and delivery business to meet and exceed the needs of our customers.
•Trusted advisor: a thought leader and consultant on behalf of our customers to the pickup and delivery teams, including: store operations, digital operations, finance, marketing, product, site merchandising and more
o work closely with business partners to create and execute learning agendas, develop hypotheses, convey insights and recommended actions
o stay informed of relevant research and analysis done by peers across the broader customer insights & analytics team that can be leveraged for the pickup and delivery business
•Entrepreneurial-minded: be nimble and have the mindset of working at a startup to fuel growth and fast-paced innovation; a multi-faceted problem solver
•Experimentation: design and create solutions that enable rapid test and learn
•Data modeling: design and create customer-driven models based on all available customer, transactional, geographical, and survey data
•Know the right tools: collaborate and engage with direct team peers on the optimal method to solve customer and business problems (e.g. analytics, primary research, secondary, syndicated, etc.)
•Team leader: lead and develop third party customer analytics partners; drive efficiency to enable innovation
•Drive results: have a strong bias on customer analysis that drives growth in sales, acquisition, and retention

Minimum Qualifications

Bachelor’s degree in Business Administration or related field and 4 years experience in Marketing Research, Data Analytics, Consulting or related field OR 6 years experience in Marketing Research, Data Analytics, Consulting or related field OR a Master's in Business Administration or related field and 2 years experience in Marketing Research, Data Analytics, Consulting or related field

Preferred Qualifications

•2 years of experience with customer analytics in retail operations or related field
•1 year of supervisory experience


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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