Temporary - Technician III, Walmart Technology

Temporary - Technician III, Walmart Technology

What you'll do

Troubleshoots and resolves basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering
needed information and formulating an action plan; utilizing existing scripts and commands to resolve issues; interpreting the results to determine
further action; and engaging support teams as needed to assist in the resolution of issues.
Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an
underlying root cause; and following escalation procedures based on severity to communicate trends.
Manages and resolves Customer incidents and requests received through various communications (for example, phone calls, email, system software,
walk-ups) by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of
problem) in required system (for example, Remedy); categorizing urgency of incidents and requests and escalating critical and urgent requests;
assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment)
upon approved request; tracking the status of requests and/or problem tickets; reviewing requests periodically to determine correct priority; validating
business partner and system issues and resolutions; and closing requests or problem tickets upon completion.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
$11.65 per hour

Preferred Qualifications

Enters and locates information on computer.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information, often in small print.
Reads information, often in small print.
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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