Director, Customer Analytics

Director, Customer Analytics

What you'll do at

Walmart is looking for a Director of Analytics for our growing Customer Experience Insights Team! The Customer Experience Insights team leverages the power of Big Data, leading edge research technology, and the best talent in the industry to define and design how our company serves our customers.

At Walmart, we pride ourselves for knowing our customers and connecting with them better than any other company. We interact with our customers across more categories than any company in the world. Because we want to hear what those customers say, we gather direct feedback from over 800,000 per month – enough to understand what our customers think is working and what isn’t at each and every one of our stores and across all our digital channels. We use every visit, search, click and purchase to help deliver the easiest shopping experience both digitally and physically .

We are data scientists, predictive modelers, and research gurus that work together to uncover the “why’s” behind behavior. As a Director of Analytics, you will have an opportunity to initiate innovative research techniques at scale, and leverage the power of technology, big data and analytics to improve the lives of the 200 million customers that shop with us every week.

  • Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
  • Develops and implements strategies to attract and maintain a highly skilled and engaged workforce
  • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
  • Manages and drives the development and management of a customer-level demand forecasting and analysis capability to inform on sources of customer profitability and strategic investments for business strategy for an analytics discipline (for example, forecasting and demand analysis, predictive modeling, data mining)
  • Manages relationships with advanced analytics suppliers
  • Oversees advanced statistical analytics initiatives for customer-centric management strategies
  • Provides overall direction

Minimum Qualifications

  • 4 years experience supervising others.
  • Bachelor s degree in Statistics, Information Systems, Industrial Engineering, Economics, or related field and 6 years of experience in data analytics or related field OR 16 years of experience in data analytics or related field

Preferred Qualifications

  • 6 years of experience in web design or web analytics.
  • 6 years of experience using a Business Intelligence (BI) tool (for example, Oracle) to create a report to specifications.
  • 6 years of experience using exploratory data analysis

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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