Director, Omni-Channel Experience
- Location BENTONVILLE, AR
- Department Merchandising & Online Operations
- Team Online Operations
- Employment Type -
- Position -
- Requisition 843389BR
What you'll do• Key member of the San Bruno-based team that leverages technology in solving bottlenecks and seizing opportunities for improved customer experiences post purchase, through simple, scalable, high impact solutions; some projects underway include
o Enhanced GM & OG Check-In: customer benefits + $15M savings
o Intelligent Substitutions: customer benefits + $22-35M savings
o Refer-A-Friend: customer benefits + $8.5-10M in new revenue + $200M+ (15-20%) savings
o Customer Communications (Improved Transactional Emails/SMS/IVR/Focus Groups): customer benefits + savings TBC
• Works with cross functional teams (product, engineering, field operations, process, marketing and more) to deliver results timely
• Strong customer focus background, some experience of tech processes, and track record of delivering results timely
• Position based out of San Bruno office with 5-10% travel to stores and competitors
Comfortable with some ambiguity
Effective matrix collaborator
Superior communication skills
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents