Payments Contact Center Specialist (Sun - Thurs 2:...

Payments Contact Center Specialist (Sun - Thurs 2:30PM - 11:30PM)

  • Location BENTONVILLE, AR
  • Department Accounting & Finance
  • Team Finance and Corporate Strategy
  • Employment Type Full Time
  • Position Hourly
  • Requisition 839353BR

What you'll do

Creates and facilitates fulfillment of corporate Walmart.com gift card orders by setting up corporate accounts; contacting customers directly via email
or phone; researching internal and online applications to analyze corporate customer personal and private information (for example, name, name of
company, billing and shipping addresses, phone numbers, credit card numbers) for corporate account authenticity; contacting issuing credit card
agencies and company card holders; making final determination whether to deny or approve a corporate account; supporting Walmart's internal
corporate customers; processing payment information; ensuring fulfillment and delivery of orders through tracking methods (for example, UPS, GSS
spreadsheets); completing reports to support finance in the area of payments, refunds, sales and audit.

Provides support to customers, including corporate customers, all Walmart stores, SAM's Clubs, and internal request by responding to e-mail (internal
and External) notifications from customer service through system tickets; providing resolution to incoming phone calls from corporate customers,
Asset Protection, store associates, and call center agents requesting assistance to help resolve shopping card issues; processing escalated
customer, store, Sam's Club, and internal issues; determining the best way to resolve issues and concerns (for example, inactive gift card, lost gift
card, return requests, shipping charge adjustments, gift card replacement, refund requests by check or a journal entry and questions); taking steps to
resolve the issue and communicating problem resolution to customers, associates, call center agents, and stores.

Executes anti-money laundering (AML) compliance transactions by interacting with customers to validate required information (for example, social
security number, home address, date of birth); accessing information from multiple systems; validating orders following AML guidelines; documenting
research and conclusions; reporting issues to internal compliance department and interfacing with suppliers and third-party partners regarding source
data.

Responds to fraud (for example, providing detail information of when and where the gift cards used, freezing and removing funds from shopping
cards) by cooperating with law enforcement, Asset Protection, internal associates to help resolve fraud review; providing information for requests from
multiple departments and minimizing company financial impact and issues related to eCommerce fraud prevention by implementing enhancements to
fraud policies.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Preferred Qualifications

1 year experience in fraud investigation, payments, web-based research or related field.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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