Director, Mobile Strategies and Operations

Director, Mobile Strategies and Operations

What you'll do

Duties: Play the role of mobile business owner through the entire life-cycle of new mobile product launches (discovery, development, launch, and on-going operations) including the management of cross-functional dependencies. Lead and collaborate with multiple cross-functional teams (product management, analytics, marketing and operations) to drive the Mobile programs throughout the product life cycle, develop business cases, prioritize initiatives, and execute on them. Drive development and prioritization of business plans for large, complex mobile strategies by identifying customer and business needs, planning marketing and merchandising support, and measuring progress and adjusting performance accordingly. Develop and monitor business KPIs. Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals. Identify trends and growth opportunities and recommend strategies for Sam’s Club to take a leadership role in mobile retailing. Develop executive level presentations that succinctly and persuasively communicate the mobile multi-channel strategic plan and progress. Supervise 1 employee (Sr. Manager, Mobile Strategy and Operations).

Minimum Qualifications

Minimum education and experience required: Master’s degree or equivalent in Business Administration or related field and 5 years of experience in a product management or general management role within the ecommerce or retail industry; OR Bachelor’s degree or equivalent in Business Administration or related field and 7 years of experience in a product management or general management role within the ecommerce or retail industry.

Skills required: Experience with competitive analysis to identify trends and growth opportunities, using competitor physical store and online experiences for buying and selling items. Experience with reviewing publicly available financial statements (e.g., 10k report), industry white-papers, and annual publications. Experience analyzing e-commerce traffic activity using tools like Alexa. Experience executing data analysis for decision making and forecasting. Experience managing operating metrics using Microsoft Excel Pivot tables and Tableau. Demonstrated knowledge of buying and selling experiences on mobile and site, including underlying technology architecture, defining requirements, execution of product development lifecycle, A/B testing framework, and monitoring operating metrics. Experience analyzing CLV (Customer Lifetime Value) based on online as well as store shopping. Experience leveraging A/B tests. Experience with smaller scale pilots before ramping. Experience aligning with strategic priorities of the company. Experience leading a cross functional team of analysts, product managers, and marketing managers. Experience building business cases and prioritizing based on impact and effort. Experience delivering compelling business cases to senior management. Employer will accept any amount of experience with the required skills.

Wal-Mart is an Equal Opportunity Employer.

Preferred Qualifications

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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