Sr. Mgr, Ops Support Contact Center

Sr. Mgr, Ops Support Contact Center

  • Location BENTONVILLE, AR
  • Department Customer Service & Call Center
  • Team Customer Service and Call Center
  • Employment Type Full Time
  • Position Salary
  • Requisition 832567BR

What you'll do

  • Develops the operational support strategy and oversees implementation plans
  • Drives and implements cross-functional projects
  • Drives the execution of multiple business plans and projects
  • Drives the strategy for contact center analytics and reporting
  • Ensures business needs are being met
  • Oversees workforce management and real time contact allocation initiatives across the customer service channels
  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
  • Provides supervision and development opportunities for associates

Minimum Qualifications

  • 2 years' supervisory experience.
  • Bachelor's degree in Business, Technology, Communications, or related field and 4 years experience in retail, contact center management, or related field OR 6 years experience in retail, contact center management, or related field.

Preferred Qualifications

  • 4 years experience in project management.
  • 7 years experience in customer service, contact center, service desk, or related experience.
  • 7 years experience managing teams in an operations or production environment.
  • 7 years experience retail operations, logistics, or merchandising.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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