Temporary - Implementation Technician

Temporary - Implementation Technician

What you'll do

Troubleshoots and resolves basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering
needed information and formulating an action plan; utilizing existing scripts and commands to resolve issues; interpreting the results to determine
further action; and engaging support teams as needed to assist in the resolution of issues.
Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an
underlying root cause; and following escalation procedures based on severity to communicate trends.
Manages and resolves Customer incidents and requests received through various communications (for example, phone calls, email, system software,
walk-ups) by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of
problem) in required system (for example, Remedy); categorizing urgency of incidents and requests and escalating critical and urgent requests;
assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment)
upon approved request; tracking the status of requests and/or problem tickets; reviewing requests periodically to determine correct priority; validating
business partner and system issues and resolutions; and closing requests or problem tickets upon completion.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

$11.65 per hour

Preferred Qualifications

Enters and locates information on computer.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information, often in small print.
Reads information, often in small print.
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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