Senior Manager- Communication, Training & Support
- Location SAN BRUNO, CA
- Department Merchandising & Online Operations
- Team Project and Program Management - Merchandising
- Employment Type -
- Position -
- Requisition 829894BR
What you'll doAs part of whole Retail organization, the Retail Business Operations team is one of the horizontal teams that supports all the Category Teams across all sites, Walmart.com, Jet.com, Hayneedle.com, Shoebuy.com and Moosejaw.com. Anything that requires cross category efforts and drives end customer value falls in the reigns of the Retail Business Operations. This team is new and we are building it to focus on 3 main pillars:
Communication: In the fast paced environment, one of the greatest needs is clear, effectively communication. This could take the form of experience design, social media, email newsletters and open office hours. The ultimate goal is to ensure information is communicated and heard while not burying the retail org under too much information.
Support: There is a need for focus and partnership with our support organizations to ensure that support procedures and process meet the retail teams needs. There will also be a focus on ensuring appropriate handing of escalated and trending issues and that problems are fixed at the root versus just solved as they present.
Retail Training: The Retail organization is growing and all processes and tools are constantly evolving. So, there is a need for training current Associates as well as onboarding new Category team members that joining every week. We acknowledge the business need for fast ramp-up and learning curve, so we are taking a more dedicated approach that enables fast and adaptive training
As a Senior Manager, you’ll be working in one, two or the three pillars depending on where the needs are. We expect you to be nimble and enjoy a fast-pace environment. Indeed, we expect you to drive and point the organization towards where your help is more needed. In any project, you’ll be accountable for setting up the processes to work collaboratively with all team members (category managers, marketing, Analytics, product organization,…) and managing the different phases, including initiation, planning, execution, monitoring, control and closure.
Depending on the projects you’ll be driving some aspects will be more critical than others, but in any case you’ll be responsible for:
Set up a nimble process to coordinate the project
Identify key stakeholders and manage their expectations
Drive the project to completion: assess, communicate, and mitigate risks as they arise – and we can promise you, they’ll arise.
Communicate directly with executive management team to share project status, and to escalate risks and issues as needed to endure visibility, ownership, and timely resolution.
Champion process improvement initiatives across the retail organization to make us more agile
Think strategically on how to solve issues – sometimes you’ll listen the “what” and “how”, but you really need to understand the “why” to solve the situation.
5-7 + years of experience in project management or relevant consulting experience
Experience in digital businesses
Maniacal about organization and attention to detail. Nobody will be reviewing your work but there is lot at stake.
Ability to manage stakeholder expectations
Ability to plan and estimate work.
Some travel required
Project Management Professional (PMP) certification preferred
Ecommerce experience is a plus
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents