UX Researcher

UX Researcher

What you'll do

The UX Design team is crafting user experiences for Walmart customers who shop online on our sites from their desktops and mobile devices. It’s all about the user experience from ideation, exploring experience design concepts, to prototyping and testing. Our design teams include strategists, researchers, architects and designers who build delightful site experiences and apps. It’s very exciting and deeply rewarding to see products in our users’ hands.

We need your Research expertise to support key strategic initiatives in Walmart’s Global eCommerce Division. You’ll help the team define customer needs, then work with our partners in UX, Business, Product, and Engineering to conceive and deliver engaging customer experiences. You will develop and own research projects from start to finish.

The right fit is someone who is a compelling storyteller, focused on crafting effective experiences in the eCommerce space. We’re looking for a researcher who will dive deep into our customers’ mindsets and help ensure our design solutions are both grounded and validated.

What You'll Do:
• Moderate live studies and un-moderated studies.
• Incorporate research & metrics from other sources into your work to deliver actionable recommendations that inform the design and business strategy.
• Work with research partners (analytics & marketing research) to gather existing data and coordinate research efforts
• Balance speed of findings with quality, and strive to adapt to the ever-changing priorities of the eCommerce business.
• Stay up-to-date with the latest industry news and developments.
• Present, communicate, and negotiate, and always look for additional opportunities to improve.

Minimum Qualifications

What You'll Need:
• Good working knowledge of formative & summative usability research methods, and how they are applied in a dynamic organization.
• Experience translating insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful & actionable research. Your work informs both strategic and tactical efforts.
• Develop a solid research approach when presented with a design or business problem, to learn how to make the experience easier and more delightful for our customer – and you’re excited to work with your peers on your research approach.
• Collaborate with other researchers, designers, content strategists, architects, product managers, and engineers to help transform complex problems into easy-to-use products. You figure out how to best address our research goals & questions, so your partners don’t have to.
• Passion for developing research programs on your own and engaging constructive feedback from senior UX leaders and managers.
• Bachelor's degree in Human Computer Interaction, Psychology, Anthropology, Human Factors, Cognitive Science, or other related field and 3 years of User Research experience, or a Master’s degree.

Preferred Qualifications

Bonus Points
• Experience with field studies, participatory design, heuristic evaluations, and testing are a plus.
Walmart Associate
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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