Specialist, Performance Management

Specialist, Performance Management

What you'll do

As a Performance Management Specialist you will oversee the customer and seller policy program under the retail performance team. You will take insights and turn them into business changes to improve the customer experience. You will use your business acumen to determine ways to improve the program, decreasing the amount of time spent on enforcement and raising transparency to our marketplace seller community.
You won’t do this alone. You work within world-class team of collaborative colleagues and have access to industry-leading tools and technology to help you analyze and interpret customer, partner, market, business and financial insights at scale. Your job is to bring the “art” to the “science” – using your intuition and expertise fueled by data, analytics and, above all, a passion for helping our customers save money and live better.

 Define seller area(s) of low performance and how its impacting the business
 Aggregate feedback from various areas to show trends and insights to drive process improvements
 Recommend new changes that will augment new seller standards related to drive the Walmart brand promise
 Positive, enthusiastic, and passionate about changes in retail and eCommerce
 Strong communication skills and attention to detail

Minimum Qualifications

 1-2 years previous experience in customer care operations
 Proficient in Microsoft Excel including pivot tables, formulas, and charts
 Ability to manage stakeholder expectations & the ability to plan and estimate work
 Excellent project management skills
Educational Level:
 Bachelor’s degree or equivalent experience

Preferred Qualifications

 Experience in merchandising, account management, or merchandising
 Impeccable presentation, verbal and written communication skills. Ability to collaborate with technical and non-business groups
 eCommerce background
Dept_RetailHourly_Job mosaic1
"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
— Hannah, Sourcing Manager

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley
Silicon Valley
View of Silicon Valley from the hills after a passing storm

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs