Manager, eCommerce Business Operations
- Location SAN BRUNO, CA
- Department Merchandising & Online Operations
- Team Merchandising and Sourcing
- Employment Type -
- Position -
- Requisition 824107BR
What you'll doThe Manager, Business operations is responsible for various portions of the partner support experience and is fundamentally important to the overall success of the Partner Operations team. This role will drive constant improvement in the Partner Support lifecycle by proactively identifying, prioritizing & driving resolutions for the challenges our partners face. This role will initially be focused on the Walmart business, though there is huge opportunity to gain insight and ultimately responsibility for the entire Walmart eCommerce ecosystem, including Jet, Shoebuy, Hayneedle, Moosejaw and ModCloth. This position is highly visible and dynamic given the focus of increasing the Walmart footprint in the eCommerce space.
Successful candidates should be highly motivated, quick learners, strategic thinkers, team leaders, problem solvers, and have an entrepreneurial spirit. This role is heavily cross-functional and ideal for candidates who enjoy defining and building new businesses and getting deeply involved in both tactics and execution. You will need to have the ability to understand the strategic aims of the business and the have the action bias to make broad-reaching changes to the operations as we evolve.
Develop and evolve strategic and operating plans for partner support and triage to improve partner satisfaction and sales productivity
Drive the identification & execution of key initiatives through delivery
Partner with business, product and technology teams to optimize the partner experience at scale
Be a champion for company policies, procedures, mission, values, and standards of ethics and integrity
Excellent strategic, analytical and quantitative skills
Excellent interpersonal skills; ability to persuade, communicate vision and motivate people at every level, cooperative working style
Excellent project management skills
Strategic consulting experience a plus
Product Management, Technical Operations or Business Operations a plus
MBA is a plus
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents