Workforce Coordinator

Workforce Coordinator

  • Location FORT WORTH, TX
  • Department Customer Service & Call Center
  • Team Customer Service and Call Center
  • Employment Type -
  • Position -
  • Requisition 815444BR

What you'll do

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order
to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right
resources (people, products, tools) at the right time in order to resolve customer/member requests.
Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day
decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order
to carry out work as required.
Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right
i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets
deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity
and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns
from assignments and feedback.

Minimum Qualifications

Enters and locates information on computer.
Job Description
Coordinator, Workforce Operations, DFW Contact Center-Walmart.com
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information, often in small print.
Reads information, often in small print.2 years’ Walmart Stores or contact center experience.
2 years’ experience in contact center, retail, or related field.
2 years’ experience assessing or developing business or scheduling processes in a production, sales, or customer service environment.
2 years’ experience working with contact center workforce scheduling systems.

Preferred Qualifications

1 year experience analyzing and forecasting data, and creating reports.
1 year experience providing technical support, programming, or troubleshooting telephony, network, or desktop systems within Walmart IT
(Information Technologies) division.
1 year experience providing technical support and troubleshooting Windows platform systems, or Avaya VoIP (voice over internet protocol)
telephony.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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