Agent, Trust & Safety

Agent, Trust & Safety

What you'll do

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Educates eCommerce sellers on Trust and Safety compliance
  • Represents company image to customers and associates
  • Reviews cases flagged through rules

Minimum Qualifications

• Minimum of 2 years of experience in eCommerce environment
• Experience in a Proactive & Reactive Call/Contact Center
• Proficiency with MS Office suite

Additional Qualifications

Strong research and analytical skills
• Analyzing, summarizing, and responding to legal requests and other documents
• 1+ years experience addressing investigations related to ecommerce, risk management, online payments, or other digital fraud
• Ability to work well in fast paced work environment
• Ability to build and maintain effective working relationships with all levels of management and staff
• Ability to handle complex issues and make independent decisions about what data and approach is best for the task at hand
• Advanced written and verbal communication, initiative, and solid judgment abilities/skills
• Excellent organizational skills and ability to work independently
• Creativity, communication, and problem-solving skills
• Bachelor’s degree

Hello, Silicon Valley

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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