Manager, Returns Experience

Manager, Returns Experience

  • Location SUNNYVALE, CA
  • Department Supply Chain & Logistics
  • Team Supply Chain and Logistics
  • Employment Type -
  • Position -
  • Requisition 794432BR

What you'll do at

Utilizes KPIs/VOC/Analytics data to draw insights from end to end customer returns process.
Provide actionable recommendations and collaborate with internal stakeholders to drive projects for e.g., negotiate supplier contracts & monitor third party seller performance.
Strong attention to details and develop solid partnership with internal teams (Retail operations, Merchant, Reverse logistics and Bentonville).
Excellent execution, communication and program management skills to manage and execute projects quickly and flawlessly.


Minimum Qualifications

3-5 years in eCommerce, Marketplace or Consulting.
Experience in supply chain, logistics and lean concepts.
Ability to travel within US or outside as needed (5%).
Excellent communication and leadership skills with ability to influence stakeholders and win credibility through collaborative approaches.
Excellent at data analysis (SQL, Advanced MS Excel) and ability to draw insights from data for presentation to leadership and influence strategy.
Bachelors in Business or Engineering, with MBA (or MS in Industrial Engineering).

Preferred Qualifications

Experience with business process re-engineering and DMAIC concepts.
Experience with vendor contracts, negotiations, terms and allowances.
Customer Returns experience and understanding of reverse logistics flow in a dotcom business.
High tolerance for ambiguity and ability to build business and financial models and perform "What-If" analysis.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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