Client Services Engineer

Client Services Engineer

What you'll do

•Assists in the development of our Windows and Mac infrastructure environment
•Completes information technology (IT) related project work
•Coordinates and completes associate requests for access, installation, procurement, and support regarding workstations, printing, phones, audio and video conferencing, video and audio equipment, smartphones, applications, and vpn
•Demonstrates up-to-date expertise in Information Technology and applies this to the development, execution, and improvement of action plans
•Models compliance with company policies and procedures and supports company standards of ethics and integrity
•Monitors the prioritization and handling of information technology-related requests
•Provides and supports the implementation of business solutions
•Provides information technology (IT) support to Walmart associates

Minimum Qualifications

• Minimum 3 plus years of solid Windows and Mac troubleshooting experience
• Associate degree (Bachelors preferred) or 6 years of corporate experience (working with MACs and Windows, with at least one of those years working as an elevated capacity, like L2)
• Strong customer service experience

Preferred Qualifications

• Expert at diagnosing and fixing Windows and Mac systems, hardware, applications, and mobile devices.
• Experience supporting MACs and Windows in an enterprise environment and worked with the Microsoft Office suite, VPN, and remote desktop
• Ability to troubleshoot general network issues
• Desktop support, phone support or customer facing experience
• At least 1 year of having worked on servers (Windows, MACs, or Linux) in some support capacity
Walmart Associate
"I feel like my manager wants to help me become a better developer and a better person overall."
— Roel, Program Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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