Senior Agent, Customer Care Center (DFW)

Senior Agent, Customer Care Center (DFW)

  • Location FORT WORTH, TX
  • Department Customer Service & Call Center
  • Team Customer Service and Call Center
  • Employment Type -
  • Position -
  • Requisition 783077BR

What you'll do


  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Enhances customer engagement and collects customer feedback
  • Identifies root cause solutions for Wal-Mart Stores and Walmart.com issues
  • Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)
  • Supports and advises entry-level Contact Center agents

Minimum Qualifications


  • 6 months experience addressing and responding to customer requests in a customer service environment.

Preferred Qualifications


  • 6 months experience addressing and responding to customer requests in a contact center or retail industry.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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