Specialist IV HR Services-Global Shared Services

Specialist IV HR Services-Global Shared Services

  • Location CHARLOTTE, NC
  • Department Human Resources
  • Team Human Resources
  • Employment Type Full Time
  • Position Hourly
  • Requisition 768412BR

What you'll do

Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; sharing process improvement suggestions; performing
quality checks of documents processed; and identifying and communicating causes, solutions and data trends to multiple departments.

Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research; collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.

Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; completing complex research for area of responsibility; reviewing and researching transactional system inputs and outputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify
and resolve causes for issues presented by customers or control procedures; coordinating documentation retrievals for compliance and audit requests; and coordinating with internal and external stakeholders to understand transaction entries, gather relevant information, and validate data.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers,customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Minimum Qualifications

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Additional Qualifications

2 years' experience reading, writing, and speaking Spanish or French, as well as English.
Adele Garcia
"Walmart supports their associates. They really are like your second family away from home."
— Adele Garcia, Global HR Operations

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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