Specialist IV HR Services-Global Shared Services
- Location CHARLOTTE, NC
- Department Human Resources
- Team Human Resources
- Employment Type Full Time
- Position Hourly
- Requisition 768412BR
What you'll doContributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; sharing process improvement suggestions; performing
quality checks of documents processed; and identifying and communicating causes, solutions and data trends to multiple departments.
Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research; collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; completing complex research for area of responsibility; reviewing and researching transactional system inputs and outputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify
and resolve causes for issues presented by customers or control procedures; coordinating documentation retrievals for compliance and audit requests; and coordinating with internal and external stakeholders to understand transaction entries, gather relevant information, and validate data.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers,customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
2 years' experience reading, writing, and speaking Spanish or French, as well as English.
"Walmart supports their associates. They really are like your second family away from home."
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents