Director, Product & Capability Management,Digital ...

Director, Product & Capability Management,Digital Relationship Service

  • Location BENTONVILLE, AR
  • Department Project & Program Management
  • Team Project and Program Management
  • Employment Type Full Time
  • Position Salary
  • Requisition 654993BR

What you'll do

This position is on the Walmart Services team and will be involved with Walmart Pay

Develops capability and product development strategies for Digital Relationship Services in stores by directing internal and external organizational teams to develop technology-enabled products that improve the store shopping experience; evaluating demand for and viability of current and future initiatives; managing product operations through internal and external teams; setting plans to achieve annual operating performance objectives; developing programs to increase product and service effectiveness in elevating the customer experience; directing cross-functional teams to deliver new and revised products and capabilities to meet the digital-physical objectives; and coordinating and aligning the development of programs with other digital and physical services stakeholders.

Leads strategic product and capability development plans for assigned category by leading the proposition development, management and implementation of services across the physical and digital operating platform; collaborating with a host of cross-functional and cross organizational partners (for example Walmart Technology / Global eCommerce, Store Operations, Merchandising, and Legal) to develop appropriate technical and operational approaches to digital-physical services, products, and capabilities; determining priorities; securing approvals from digital-physical stakeholders; developing short and long term plans; collaborating with other business areas (for example, Merchandising, Sourcing) regarding plans; and initiating, supervising and leading research and analyses to identify product quality and performance standards.

Optimizes product and capability development by evaluating financial, budgeting, and operational performance; engaging with multiple cross-functional and cross-organizational partners (for example, Walmart Technology / Global eCommerce, Store Operations, Merchandising, Marketing, and Legal & Compliance) to conceptualize and develop products and capabilities; analyzing use cases supporting the digital-physical customer relationship; determining priorities for potential business initiatives that drive the capability roadmap for Store Digital Relationship Services; promoting and building support for product vision, strategy, and pipeline from senior leadership; leading third-party partners in the develop and support Walmart digital relationship products, services, and capabilities; and managing Walmart’s integration framework and customer experience with third-party partners for product and capability development.

Travels domestically to and from multiple facilities or work-sites requiring consecutive overnight stays.

Preferred Qualifications

Master’s Degree in Business Administration or related field.
5 years’ experience in consumer financial services, mobile retail technology, financial technology, eCommerce, or related field.
5 years’ experience developing and securing approvals for technology-enabled consumer products and services
5 years’ experience leading cross-functional teams.
5 years’ experience in product, service, or market development and management
3 years’ experience in customer experience mapping for technology-enabled products / services.
Smart Benefits
"My favorite part of the day is talking with my team while drinking coffee and eating a donut."
— Kendell, Project Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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