Senior Manager, Online Grocery Customer Experience...

Senior Manager, Online Grocery Customer Experience Insights

  • Location BENTONVILLE, AR
  • Career Area Marketing and Customer Insights
  • Job Function Marketing
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1382729BR

What you'll do at

We’re looking for curious innovators to help us continue to grow Walmart’s online grocery business by making it an awesome customer experience. Online Grocery is the next frontier of grocery retailing innovation and Walmart is at the forefront. We know time is just as valuable as money to our customers and online grocery is helping them to live the life they love. As part of the Online Grocery Customer Experience Insights team, you will help us measure the impact of new grocery innovations on the customer experience and behavior, and act as a consultant with your business partners on the best course of action. When you are successful in this role you will be able to point to tangible actions our business partners have taken as a result of your work. More importantly, you will have improved the lives of millions of customers by making their experience with Walmart great.

Position Summary:

You will succeed in this role if you are a curious, self-motivated individual who not only sees challenges, but can collaborate with and influence others to take action based on the insights you provide.

• Business Partnerships: Consults with senior leadership/ business partners (e.g., Sr. Directors/Directors) to understand goals/functional objectives, understand and identify customer pain points and formulate ideas to mitigate current and future business challenges/issues; confirms functional research objectives and oversees development of tactical research plans. Manages the creation of and presents actionable recommendations to Sr. Directors/Directors to contribute to business results.

• Collaboration: Collaborates with functional leadership and cross-functional teams (e.g., Customer Experience, Merchandising) to develop consultative solutions for multiple small-to-large projects. Interacts on a daily basis, and collaborates with external business partners and vendors.

• Insights Identification: Reviews information from multiple sources, and organizes research and analytical findings to present clear, actionable solutions to strategic business issues. Performs detailed data reviews with internal teams (e.g., Advanced Analytics) or third-party vendors to develop preliminary recommendations for functional teams. Crafts key insights and messages in reports/executive presentations, translating findings and preliminary recommendations into actionable plans in a clear, compelling manner for non-technical audiences and senior leadership.

• Research and Data Analytics: Manages the development and application of research methodologies and analytics to address advanced business and technical problems and support data-driven decision making. Supports more experienced team members with the development of the research or analytics approach. Reviews data models, analysis and approaches undertaken.

• Problem Solving Approach and Data Identification: Reviews proposed research hypotheses with a view towards investigating unrecognized business/customer experience issues. Reviews and advises on most efficient and appropriate methodology (e.g., primary vs secondary research, advanced analytics, predictive analytics). Defines tactical methods and procedures to identify, collect and collate complex and large data sets from research and/or customer surveys for small-to-medium projects

Minimum Qualifications

  • Bachelor's degree in Business Administration or related field and 3 years' experience in marketing research, data analytics, consulting, or related field OR 5 years' experience in marketing research, data analytics, consulting, or related field.

Preferred Qualifications

• Experience in online grocery pickup or delivery – merchandising, operations, business intelligence, etc.
• Some experience designing and interpreting primary research
• Experience with household panel data

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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