Lead Content Strategist

Lead Content Strategist

  • Location CARLSBAD, CA
  • Career Area UX Design
  • Job Function User Experience and Design (UX/UI)
  • Employment Type -
  • Position Type -
  • Requisition 1336717BR

What you'll do at

The UX Design team is crafting user experiences for customers who shop online on our sites from their desktop and mobile devices. From ideation, exploring experience design concepts, to prototyping and testing, our UX Design teams include content strategists, researchers, architects and designers who build delightful site experiences and apps. It’s very exciting and deeply rewarding to see products in our users’ hands.

As a Content Strategy Design Lead, we need your expertise to make an impact on highly strategic and important initiatives within the Customer Experience of Walmart’s Global eCommerce Division. Specifically, your assignment is to help the Grocery and Core Site teams to deeply empathize with the customer, liaise across partners in Business, Product, and Engineering and dedicate their collective creativity and execution to delivering experiences that bring delight to our customers, meeting them where they are. Ultimately, your passion to serve and a growth mindset will make you a valuable member of this cross-functional team, owning and crafting effective content strategies for end-to-end designs. The right fit is someone who is a creative and strategic content strategist, passionate for crafting in the eCommerce space, who will jump in and make an immediate impact.

What You’ll Do:
• Lead in the creation of business and consumer product experiences and align strategies across multiple product areas.
• Work without supervision but seek out and welcome feedback from senior UX leaders and managers.
• Focus on customer needs and continuously improve content to increase customer comprehension, product adoption and issue resolution.
• Help users figure out what to do next with perceptive decisions about language and wording choices.
• Solve complex problems and work with others with the same passion, to collaborate and merge solutions into a larger structure and create a cohesive design ecosystem.
• When you look at Walmart.com, you will see multiple easy ways we could restructure our navigation, data, content, checkout flow, or page elements to make the experience easier and more delightful for our customer – and you’re excited to tell us about them.
• Mentor other team members on best practices.

Minimum Qualifications

• Bachelor’s degree or equivalent and 6+ years digital content creation experience, or Master’s degree and 4+ years experience, or PhD and 2+ years experience.

Additional Requirements
• Ability to write brief, persuasive, on-task text that keeps users engaged and reduces errors and confusion.
• Familiarity with accessibility standards and how to write for screen readers.
• Excellent time management skills and ability to adapt to the ever-changing priorities of the eCommerce business. Work quickly and efficiently while maintaining a high level of attention to detail.
• A constant drive to stay up-to-date with the latest industry news and developments.
• Excellent presentation, communication, and negotiation skills.
• Experience with business requirement gathering, site assessment, competitive analysis, and secondary research.
• Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously, but know when to adjust your designs and when to follow your initial vision.

Preferred Qualifications

• Experience creating content strategy for large customer facing properties

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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